Customer Has Difficulty Initially Claiming Their Account

If a customer attends one of your events and pays for it at the gate, they have the option to later go onto your Trackside site and claim their account with those purchases attached to it. It's recorded in your point of sale system, so they have the ability to claim those orders.

Part of the account claim process is verification of the phone number they choose to associate with their account. To verify, the system sends a security code to that phone number via text message which the user needs to enter to verify a working phone number and combat spam. If the phone number is a landline or otherwise can not receive text messages, they are shown the error message displayed below. It tells them to contact customer service, because you can claim/transfer their account for them on the back end.

Claim the Customer's Account