Books

Account Features

Some of the ways Trackside makes both the racer's and spectator's lives easier.

Before Arrival

Tips for both spectators and drivers on how to make arrival at the track go more smoothly.

Customer Service

This book will highlight managing your customers' profiles and managing orders.

Customer Support Issues

Digital Waivers & Tech Form (Modified Plan feature)

*Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage ...

E-mails & Text Messaging

This Book will cover the majority of your comms with your customer base. This will include Newsletters, SMS, and e-mail comms.

Editing Events & Pricing

This Book highlights how to edit your event listings and some of your ticket products once you have your event established.

End User Terms of Use

This contains Terms of Use for racers & spectators using the Trackside platform.

Event Cancellation

This book highlights event cancellation tools within Trackside, whether that be cancelling a full event or just a portion of yo...

Event Setup

This section will help you get your events listed onto your Trackside site.

Event Setup Troubleshooting

If you're having trouble working with events in Trackside, we may have your answer here!

Front Gate Troubleshooting

Having problems checking customers in and have a line in front of you? These may help!

Glossary

Terms are defined within this book.

Participant Check-in (Modified Plan Feature)

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage r...

Point of Sale Troubleshooting

Issues and lessons learned with use of the Point of Sale that have arisen in the past.

Point-Of-Sale Configuration

This section highlights setup of the Point-Of-Sale for use in on-site sales, whether it be from the Trackside POS or Trackside ...

Products

This book will help you set up different types of Products and show you how to manage them once you have them listed.

Purchasing Tickets

Everything you'll need to know as a racer or spectator for how to buy tickets from organizations using Trackside.