Books
Account Features
Some of the ways Trackside makes both the racer's and spectator's lives easier.
Before Arrival
Tips for both spectators and drivers on how to make arrival at the track go more smoothly.
Credits
This section will cover credits to include gift cards, store credit, event cancellation credit, and other customer support conf...
Customer Service
This book will highlight managing your customers' profiles and managing orders.
Customer Service Troubleshooting
Issues that may arise related to customer or staff support
Digital Waivers & Tech Form (Modified Plan feature)
*Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage ...
E-mails & Text Messaging
This Book will cover the majority of your comms with your customer base. This will include Newsletters, SMS, and e-mail comms.
Editing Events & Pricing
This Book highlights how to edit your event listings and some of your ticket products once you have your event established.
End User Terms of Use
This contains Terms of Use for racers & spectators using the Trackside platform.
Event Cancellation
This book highlights event cancellation tools within Trackside, whether that be cancelling a full event or just a portion of yo...
Event Setup
This section will help you get your events listed onto your Trackside site.
Event Setup Troubleshooting
If you're having trouble working with events in Trackside, we may have your answer here!
Front Gate Troubleshooting
Having problems checking customers in and have a line in front of you? These may help!
Glossary
Terms are defined within this book.
Participant Check-in (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage r...
Point-Of-Sale Configuration
This section highlights setup of the Point-Of-Sale for use in on-site sales, whether it be from the Trackside POS or Trackside ...
Products
This book will help you set up different types of Products and show you how to manage them once you have them listed.
Purchasing Tickets
Everything you'll need to know as a racer or spectator for how to buy tickets from organizations using Trackside.