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Getting Started

The basics for getting your first event with Trackside in the books. This will cover initial setup and what to expect for your first event.

Refinement & Optimization

This section contains instructions on how to expand and begin utilizing the many different capabilities of Trackside.

Glossary

This section will highlight common key terms for Trackside and define them to clarify explanations elsewhere in the documentation.

Troubleshooting Guide

This section is designed to get you quick answers to issues you may have while using Trackside before having to contact support.

Trackside Hardware

This guide will highlight different hardware Trackside has available to you to make your operations even more efficient.

Racer / Spectator How To

This section contains documentation for racer & spectator operation of Trackside

Event Setup

This section will help you get your events listed onto your Trackside site.

Point-Of-Sale Configuration

This section highlights setup of the Point-Of-Sale for use in on-site sales, whether it be from the Trackside POS or Trackside Handheld. For operation of the Point-Of-Sale, see Using the POS under The Day of Your Event in this same Shelf.

The Day of Your Event

These are basic operations you can expect to perform on the day of your event with the bare bones of Trackside implemented.

Editing Events & Pricing

This Book highlights how to edit your event listings and some of your ticket products once you have your event established.

Digital Waivers & Tech Form (Modified Plan feature)

*Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.* This book will clarify how to upload your forms and set up data entry locations so you can st...

Participant Check-in (Modified Plan Feature)

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This book will cover Checking in your participants from both the participant's standpoint and t...

Products

This book will help you set up different types of Products and show you how to manage them once you have them listed.

E-mails & Text Messaging

This Book will cover the majority of your comms with your customer base. This will include Newsletters, SMS, and e-mail comms.

Race Control & Safety (Modified Plan Feature)

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This book will introduce you to how Trackside integrates into some of your tower duties, such a...

Customer Service

This book will highlight managing your customers' profiles and managing orders.

Event Cancellation

This book highlights event cancellation tools within Trackside, whether that be cancelling a full event or just a portion of your event such as a class or spectators.

Point of Sale Troubleshooting

Issues and lessons learned with use of the Point of Sale that have arisen in the past.

Event Setup Troubleshooting

If you're having trouble working with events in Trackside, we may have your answer here!

Front Gate Troubleshooting

Having problems checking customers in and have a line in front of you? These may help!

Trackside Point of Sale

Our competitively priced point of sale unit uses a 24" touch screen interface, comes preconfigured to get you to your Trackside site so you're up and running in a flash, and can come packaged along with a cash drawer, receipt printer, mag stripe reader, keyboa...

Trackside Handheld

The Trackside Handheld is useful for staff on the move in combating long lines. The interface is similar to an Android phone for familiarity.

Trackside Bluetooth QR Scanner

The Trackside Bluetooth QR Scanner will connect to the Trackside Point of Sale, a tablet, or an Android or iOS phone by Bluetooth, wireless USB dongle, or wired USB connection for ease of processing the QR codes Trackside creates.

Glossary

Terms are defined within this book.

Purchasing Tickets

Everything you'll need to know as a racer or spectator for how to buy tickets from organizations using Trackside.

Before Arrival

Tips for both spectators and drivers on how to make arrival at the track go more smoothly.

Prerequisites

Event Setup

Event Setup Assistant

Event Setup

Edit an Event Listing

Event Setup

Using the Point-Of-Sale

The Day of Your Event

Scanning Pre-sold Tickets

The Day of Your Event

Connecting a Scanner

The Day of Your Event

Understanding Event Components

Editing Events & Pricing

Edit an Event Listing

Editing Events & Pricing

Edit a Participant Registration Product

Editing Events & Pricing

Edit a General Admission Ticket Product

Editing Events & Pricing

Spectator Waivers (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.

Participant Waivers (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.

Tech Form (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.

Prerequisites

Products

Product Setup Assistant

Products

Managing Products

Products

E-mail Newsletters

E-mails & Text Messaging

Comms SMS (Text Messages) (Pro Plan Feature)

E-mails & Text Messaging

Note: This is a Pro Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.

Comms E-mail (Pro Plan Feature)

E-mails & Text Messaging

Note: This is a Pro Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.

User Profile

Customer Service

Driver Classifications

Event Setup Prerequisites

Every event is going to have different classes for drivers to participate in. In this article, we're going to demonstrate the setup of a Driver Classification in Trackside. Driver Classifications must be set up before creating an event using the Event Setup A...

Ticket Types

Event Setup Prerequisites

This article will help you set up new (or edit existing) Ticket Types for General Admission Ticket Products. Step 1 - Navigate to Ticket Types Once you're logged in, hover your cursor over Configuration in the Management Menu. If you don't see this menu, cli...

Garage (Vehicle Components & Options)

Event Setup Prerequisites

When participants register for an event, they will need to select (or create) a vehicle from their Garage. You have the ability to add different Vehicle Components to the standard Garage. Step 1 - Navigate to Garage Once you are logged in, hover over Configu...

Tracks

Event Setup Prerequisites

During onboarding, we set these up for you. If you are a track facility, you will not need to add or edit these. If you are a promoter, you may need to add a new Track. In order to create an event, the track it will be held at must be added to your Tra...

Event Details

Event Setup Event Setup Assistant

It's time to setup of your first event using the Event Setup Assistant - ensure you have the prerequisite steps completed before starting the Event Setup Assistant! IMPORTANT: If you've already set up an event and can't find it listed on your Events Page, see...

Participant Event

Event Setup Event Setup Assistant

Continuing from where Event Details left off, we'll now set up the Participant Registration Product aspect of our event. Enter Participant Description Here you have the chance to add a description or important information that's pertinent to just your Partic...

General Ticket

Event Setup Event Setup Assistant

Continuing from where Participant Event left off, we're now going to set up the General Admission Ticket Product in the Event Setup Assistant. If you're following along from there, you're going to find setup of this Product is very similar. Step 1 - Fill in t...

Understanding Registers and Register Groups

Point-Of-Sale Configuration

REGISTERS Registers refer to your physical hardware, whether it be a full size Point of Sale unit or a handheld Point of Sale unit. Each Register must be defined within Trackside and have its own unique name. During your onboarding process, we work with you t...

Setting up Registers and Register Groups

Point-Of-Sale Configuration

Setting Up Register Groups Step 1 - Navigate to Register Groups Once logged in, we will navigate to Register Groups by hovering through the menu structure as follows: (Hover) Configuration > (Hover) Trackside > (Hover) Point of Sale (POS) > (Click) Regist...

Product Mapping (Add Buttons to POS Screen)

Point-Of-Sale Configuration

This article will help you get easily selectable buttons set up on your POS for quicker selection of Products without bar codes in place of using the Product Lookup function. Ensure you have some products - General Admission Ticket Products and Participant Reg...

Receipt Settings & Customization

Point-Of-Sale Configuration

This article will assist you in customizing some of the basic receipt settings. Step 1 - Navigate to Receipt under Configuration Once you're logged in, we need to navigate to Receipt under the Configuration menu. For the following steps, you may click on the...

Prerequisites

The Day of Your Event Using the Point-Of-Sale

You must have products to sell which are created with Event Setup Assistant and/or Product Setup Assistant. If you have events listed on your Events Page and haven't deleted any of your products, you will have at least a Participant Registration Product to sel...

Open Till

The Day of Your Event Using the Point-Of-Sale

Step 1 - Navigate to Point of Sale Sign In & Hover Over Trackside After signing in, Hover over Trackside. Alternatively you can click on this and it will take you to a separate page with the link for the next step on it. This method will get you to the same ...

Add Item by Scanning Barcode

The Day of Your Event Using the Point-Of-Sale

Prerequisites You must have the Trackside Bluetooth QR Scanner connected. (See Via Bluetooth , Via USB Dongle , or Via Wired USB ). You must also have input the barcode during product setup. See Product Setup Assistant if you need to set up a new product, or...

Add Item by Clicking a Button (Product or Ticket)

The Day of Your Event Using the Point-Of-Sale

If your Point-Of-Sale screen does not have any buttons, see Product Mapping (Add Buttons to POS Screen) to set them up. These are useful for high volume items or selling on site registrations for your event. Click on buttons to add items to Cart. Products wi...

Add a Participant Registration at the Point-Of-Sale

The Day of Your Event Using the Point-Of-Sale

If you are selling a Participant Registration from the Point-Of-Sale, you will have to fill out the Participant Registration form that they would otherwise fill out online for pre-registrations. This is where urging your participants to set up accounts online ...

Add Item by Product Lookup

The Day of Your Event Using the Point-Of-Sale

If your Point-Of-Sale screen does not have any buttons, see Product Mapping (Add Buttons to POS Screen) to set them up. Step 1 - Enter a Search Term Into the Text Box Type part of the item's title into the Product Lookup text box. This will also work for Par...

Add Miscellaneous Charge or Discount

The Day of Your Event Using the Point-Of-Sale

Positive numbers = charge Negative numbers = discount! Step 1 - Click Misc Charge To add a miscellaneous charge to the transaction, while on the Point-Of-Sale Cart screen, click the Misc Charge button. This will create a pop-up for the Miscellaneous Char...

Checkout

The Day of Your Event Using the Point-Of-Sale

Once your order is complete and the customer is ready to check out, click the Checkout button below the Cart. This will take you to the checkout screen.

Cancel Sale

The Day of Your Event Using the Point-Of-Sale

If you need to completely cancel a sale, the Cancel Sale button is available to you in the Checkout screen. A confirmation dialogue box will pop up to ask you to confirm cancelling the sale. The next screen that loads will provide a confirmation of the prev...