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June 21, 2023 - Handheld Update with Printer Setting Changes

Please follow the steps below to make sure your handheld units print Trackside tickets & receipts correctly! This update will also enable automatic receipt printing!

A recent update to the Android operating system in place on the Trackside handhelds has caused a glitch with receipt/ticket printing in certain scenarios.


To ensure that receipts and tickets print properly from Trackside handhelds you must take the following action:

STEP 1 - Check for software updates

handheld_install_updates.jpg

  • Once the update(s) download, the unit will restart.
  • IMPORTANT: check AGAIN for updates! Make sure you keep updating until are on the most current version.
  • While you're at it, go ahead and update Google Chrome to the latest version as well.

STEP 2 - Settings Menu for Internal Printer

  • Go to "Settings" (not shown)
  • Click on "Printer" (not shown)
  • Click on "Internal Printer"
  • Click on the 3 dots in the top right
  • Click on "Menu"

handheld_printer_setting_menu.jpeg

handheld_printer_internal_printer.jpeg

STEP 3 - Update Printer Version

  • Click on "Version"
  • Then click on "Upgrade"
  • Wait for download/upgrade to complete

handheld_printer_settings_version.jpeg

handheld_printer_version_update.jpg

STEP 4 - Update Local Printer Settings

  • Click on "Local printer settings"
  • Turn the "Auto Print" toggle to ON
  • Change the paper size to "ISO_B7"

handheld_printer_settings_local_printer_settings.jpeg

handheld_local_printer_settings.jpeg

STEP 5 - Update Image Print Settings

  • Click on "Image print settings"
  • Turn the toggle for "Enlarge the image" to ON

handheld_printer_settings_image_print_settings.jpeg

handheld_image_print_settings.jpg

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