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Click on the log in button, then click on the “Reset your password” tab at the login screen. You can then enter your email that you used to create your account. A link with instructions will be sent to your registered email address.

Take a look at your track’s refund policy. You can also reach out to your track/organization by visiting their “Contact” page. If the track or organization you bought tickets from does issue any sort of a refund, you should receive an email. You can use that ...

Your organization has chosen to partner with Trackside for ticketing and event management due to its industry leading privacy and security policies. We use banking-grade encryption and security techniques and will NEVER resell your information or market to yo...

Note: Different tracks have different availability and policies concerning coupons. These options may not be available at all tracks.Add your items to your cart and proceed to the checkout. Enter your coupon code and click Apply Coupon to add the discount to y...

Note: Different tracks have different availability and policies concerning gift cards and these options may not be available at all tracks. You should have received an email with your gift card code. Create your order, then proceed to checkout. At checkout, e...

Under Edit Profile in My Account, choose what phone number will receive your text notifications. To unsubscribe, simply remove your number from the Trackside SMS field and save without any number entered. This will ensure you no longer receive text messages f...

In My Account under Newsletters, view what newsletters you’re subscribed to. You can also manage your subscription options here as well.

On your My Events screen you can: See what events you have tickets to Know what track and date those tickets are for How many tickets you have (If you’re a racer) See what class you’re signed up for View & Manage your tickets or send them to friends arr...

Any driver who registers for an event will need to register what vehicle they’ll be racing. My Garage will store the vehicles you race in your profile. You'll never have to fill in the same information over and over again! Saving your vehicle information in M...

When first creating an account, fill out the health information recommended by your track. If there is additional information you want to include, or just didn’t fill out the health information when creating an account, select “Edit Profile” in “My Account”. ...

When you complete the checkout process, tickets will automatically appear in the “My Events” section of your user account. Tickets will also be sent to your registered email address.

Note: Not all tracks use the Trackside Loyalty Points system. Rules/policies for loyalty programs can vary per track. For each dollar you spend at the track, points can be assigned to your account to be redeemed! Under My Account, view your rewards points bal...

Add a payment method at check-out or in “My Account” under “Payment methods” add, update, or remove payment methods. Your credit card information is secured using the latest in electronic encryption technology. Our encryption is end to end, so no one, not eve...

See your order history under My Account. All orders on your account will show under the Orders tab.

*TERMS OF USE:  Trackside is a third party event ticketing technology platform owned and marketed by AI Services, LLC.  Trackside is used by race tracks and other motorsports organizations to ticket and manage their events.  This Trackside Guide is designed as...

This article will show you how to check in racers & spectators and accept tickets for your event using Trackside. Step 1 - Navigate to Front Gate Once logged in, you will need to navigate to Front Gate within Trackside. Start by hovering over Trackside in...

This article will show you how to change the text for the cancellation code at the bottom of the Point of Sale receipt or how to remove or re-enable it in it's entirety. Step 1 - Navigate to Receipt Under Configuration The cancellation code settings are unde...

This article will assist you in connecting a Trackside Bluetooth QR Scanner to an iOS Bluetooth device. Want a different type of connection or having Bluetooth issues? See Via USB Dongle or Via Wired USB. Trackside Scanner Connection Sheet The most up to da...

The Main Menu is found at the top of your Trackside site, above any page content, and to the left of My Account & Log In/Out.

This is the page that users will land on on your site if they just enter the domain of your Trackside site into the address bar (track/organization .tracksideapp .com). Your default Front Page is the Events Page. This can be changed. See Change Your Front Page...