Customer Service

This article will walk you through the People Page and filters available for finding customer acc...

This article will walk you through how to edit a Customer Account from the People Page. If you're...

This article will save you a couple steps and show you how to edit a customer profile if you've a...

This article will walk you through the My Events tab on the user profile you access from the Peop...

This article will show you through the My Garage tab in the User Profile you'll access from the P...

Note: This is a Pro Plan feature. If you are on a lower level plan, use of this feature may chang...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

This article will show you how to view customer orders from the user profile via the People Page....

You will not have access to user payment methods, but if you'd like to see more about how the use...

This article will show you the Address Book tab in the User Profile you access from the People Pa...

This tab is the first one you load into after clicking on a username on the People Page. You can ...

This article will show you the Newsletters tab in the User Profile you access from the People Pag...

This article will show you how to bring up completed orders in Orders. Step 1 - Navigate to Orde...

This article will show you the filters on the Orders screen. Step 1 - Navigate to Orders To loo...

This article will pick up from View Completed Orders and Find a Customer Order and show you how t...

This article will show you where to view in progress carts to assist with customer orders and som...

This article will show you around editing in progress carts to assist with customer orders and so...

This article will show you how to manually apply a payment to in progress carts to assist with cu...

This article will show you how to resend a receipt to a customer for a completed web order in the...

This article will show you how to resend tickets to a customer for a completed order in the case ...

This article will show you how to transfer a Participant Registration Product or General Admissio...

This article will cover cancellation of a single ticket. If you are cancelling your event, do not...

This article will show you how to issue a full or partial refund toward a payment for an order. ...

This article will show you how to reassign an entire order from one customer account to another. ...

This article will show you how to manually create an order for a customer. It takes several of th...