View Pending Carts

This article will show you where to view in progress carts to assist with customer orders and some of the actions you can take to assist.

Step 1 - Navigate to Carts

To assist with customer carts, first log in, then hover over Commerce in the Management Menu.

Once the menu expands, click Orders.

When you get to the Orders screen, click on the Carts tab.

Step 2 - View Pending Cart

On this tab, all of the orders that are currently in progress will be displayed. You have some very basic information available to you here, including when the order was last modified, and the customer name. You can click View on the correct order to find additional information from the transaction.

Once you get to the next page, there's a lot more information available to you. You'll be able to see product details, including information input for any participant registrations. You'll also have pricing and total information available here.

Below, you'll see order activity which acts as an audit trail and details all of the steps that have gotten the order to this point. This can be helpful for diagnosing any problems that may arise.

To the right, at the very top, you'll see the order state, as well as when it was last modified. Below that is basic customer information, which contains a couple of details regarding the account.

If it's easier to just wipe out the cart entirely and start over, the cancel order button is available to you.

This is the Place order button. If you think you need to press this, stop. Don't press it and go look at Manually Create an Order for a Customer first. There's a process involved to make that button work the way you're going to want it to. If you are Homer from Springfield and randomly decide to press it, you'll complete the order with no payment among a couple other issues you can make arise. Don't be Homer.

Step 3 - Apply Payments to Pending Carts

Before you perform any actions here, go have a look at Manually Create an Order for a Customer so you have a basic idea of the most common needs here. The needs for applying a payment without creating an order are probably much more slim, but in case you find a need for it, we'll still talk about it here.

For this, the customer will need to have a payment method input to charge. See Payment Methods for additional information.

You have the same options for navigating to the Payments tab as you had for Edit. Either click the tab if you're already on one of the other tabs or click the down arrow next to view when looking at the Carts tab, and select Payments. In order to manually apply a payment to an order, click Add payment.

That will take you to the next screen where you'll make sure your payment gateway is chosen (Yours shouldn't say test), and then select the payment method for the customer. Click Continue when both of those are correct.

The next screen will be the last step. Enter the amount to charge the payment method, and ensure Authorize and capture is selected. When both of these are correct, click Add payment to charge the payment method.