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Orders & Order Operations

View Completed Orders

This article will show you how to bring up completed orders in Orders. Step 1 - Navigate to Orde...

Find a Customer Order

This article will show you the filters on the Orders screen. Step 1 - Navigate to Orders To loo...

View Order Details

This article will pick up from View Completed Orders and Find a Customer Order and show you how t...

View Pending Carts

This article will show you where to view in progress carts to assist with customer orders and som...

Edit Pending Carts

This article will show you around editing in progress carts to assist with customer orders and so...

Apply a Payment to a Pending Cart

This article will show you how to manually apply a payment to in progress carts to assist with cu...

Resend a Receipt for a Completed Order

This article will show you how to resend a receipt to a customer for a completed order in the cas...

Resend Tickets For a Completed Order

This article will show you how to resend tickets to a customer for a completed order in the case ...

Transfer a Ticket / Product

This article will show you how to transfer a Participant Registration Product or General Admissio...

Cancel a Ticket

This article will cover cancellation of a single ticket. If you are cancelling your event, do not...

Issue Refund

This article will show you how to issue a full or partial refund toward a payment for an order. ...

Reassign an Entire Order

This article will show you how to reassign an entire order from one customer account to another. ...

Manually Create a Web Order for a Customer

This article will show you how to manually create an order for a customer. It takes several of th...