I Locked Myself Out of My Account!

If this happens, there's no need to worry! This isn't a difficult issue to correct. There's several ways we can get you back on Trackside and functioning. This article will list them from fastest and most secure, to may take a bit longer and "you should probably change your password again after you log in."

1) The quickest and most secure step is to fix it yourself! There's a password reset feature built into the log-in screen. This article will walk you through that:
How do I reset my password?

2) If for some reason that is not an option, say if you no longer have access to your recovery email, your second option would be to enlist the help of a second customer admin on your team, where available. If you all would like guidance on how to reset your password from that perspective, see this article:
Edit Password from Customer Account
Reset your password again once you regain access. If that other Customer Admin's account ever gets compromised and whoever gained access also finds that they may have access to yours as well, chances are you're going to have a bad day.

3) Your last resort for resolving this problem should be to contact Trackside Customer Support to have your password reset. Those contact details are provided to you in the welcome packet, and if you ever need more of them, they are available by request. There are multiple Trackside staff that monitor support tickets, but it's still going to take longer than either of the methods above. You will still also need to reset your password so that you're the only one with access to your account. The security behind it is part of the reason you log in in the first place.

If you find yourself back here often, you may benefit from looking into password manager software. There are as many different opinions about them as there are about working on vehicles, but as a best practice, stick to one that's offline. That way no one can break into your master account and have access to all of your passwords without having access to a file you make to store the passwords. If you want to be extra safe about it, put it on a thumb drive and keep it with you on a keychain or something along those lines. Just don't lose the drive.