June 21, 2023 - Handheld Update with Printer Setting Changes

Please follow the steps below to make sure your handheld units print Trackside tickets & receipts correctly! This update will also enable automatic receipt printing!

A recent softwareupdate updateto the Android operating system in place on the handheldTrackside pointhandhelds ofhas salecaused devicesa affectglitch howwith receipt/ticket printing in certain scenarios.

 

To ensure that receipts and tickets print properly from Trackside receipts are printed. This software update included additional internal printer settings, some of which need to be manually changed.

Ifhandhelds you havemust these handheld point of sale units, please followtake the instructionsfollowing below to update the software and change the settings.action:

STEP 1 - Check for software updates

• Once the update(s) download, the unit will restart.
• IMPORTANT: check AGAIN for updates! Make sure you keep updating until are on the most current version.
• While you're at it, go ahead and update Google Chrome to the latest version as well.

STEP 2 - Settings Menu for Internal Printer

• Go to "Settings" (not shown)
• Click on "Printer Settings" (not shown)
• Click on the 3 dots in the top right
• Click on "Menu"
• Click on "Internal Printer"

STEP 3 - Update Printer Version

• Click on "Version"
• Then click on "Upgrade"
• Wait for download/upgrade to complete

STEP 4 - Update Local Printer Settings

• Click on "Local printer settings"
• Turn the "Auto Print" toggle to ON
• Change the paper size to "ISO_B7"

STEP 5 - Update Image Print Settings

• Click on "Image print settings"
• Turn the toggle for "Enlarge the image" to ON