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Resend Tickets For a Completed Order

This article will show you how to resend tickets to a customer for a completed order in the case a customer can no longer find theirs.

Step 1 - Navigate to Orders

Resending tickets is done from the Orders screen, so we need to begin by navigating there. First log in, then hover over Commerce in the Management Menu.

LogInCommerce.png

Once the menu expands, click Orders.

CommerceOrders.png

Step 2 - Resend Tickets

From this point, it's a simple press of a couple buttons to resend. Find the order you need to resend the tickets for as was talked about in Find a Customer Order. Then click the down arrow next to View to reveal more actions, and click on Resend tickets.

OrdersScreenResendTickets.png

The next screen will give you the option to send the tickets to a different email if you need to change it, but as long as everything looks good, all you need to do is click Send Tickets.Tickets to send the email.

ResendTicketsSendTickets.png

This will put you back on the Orders screen, and you should see a confirmation the tickets were resent. That's all there is to it!

OrdersScreenResendTicketsConfirmation.png

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