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Event Setup

This section will help you get your events listed onto your Trackside site.

Point-Of-Sale Configuration

This section highlights setup of the Point-Of-Sale for use in on-site sales, whether it be from the Trackside POS or Trackside Handheld. For operation of the Point-Of-Sale, see Using the POS under The Day of Your Event in this same Shelf.

The Day of Your Event

These are basic operations you can expect to perform on the day of your event with the bare bones of Trackside implemented.

Editing Events & Pricing

This Book highlights how to edit your event listings and some of your ticket products once you have your event established.

Digital Waivers & Tech Form (Modified Plan feature)

*Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.* This book will clarify how to upload your forms and set up data entry locations so you can st...

Participant Check-in (Modified Plan Feature)

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This book will cover Checking in your participants from both the participant's standpoint and t...

Products

This book will help you set up different types of Products and show you how to manage them once you have them listed.

E-mails & Text Messaging

This Book will cover the majority of your comms with your customer base. This will include Newsletters, SMS, and e-mail comms.

Race Control & Safety (Modified Plan Feature)

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This book will introduce you to how Trackside integrates into some of your tower duties, such a...

Customer Service

This book will highlight managing your customers' profiles and managing orders.

Event Cancellation

This book highlights event cancellation tools within Trackside, whether that be cancelling a full event or just a portion of your event such as a class or spectators.

Point of Sale Troubleshooting

Issues and lessons learned with use of the Point of Sale that have arisen in the past.

Event Setup Troubleshooting

If you're having trouble working with events in Trackside, we may have your answer here!

Front Gate Troubleshooting

Having problems checking customers in and have a line in front of you? These may help!

Trackside Point of Sale

Our competitively priced point of sale unit uses a 24" touch screen interface, comes preconfigured to get you to your Trackside site so you're up and running in a flash, and can come packaged along with a cash drawer, receipt printer, mag stripe reader, keyboa...

Trackside Handheld

The Trackside Handheld is useful for staff on the move in combating long lines. The interface is similar to an Android phone for familiarity.

Trackside Bluetooth QR Scanner

The Trackside Bluetooth QR Scanner will connect to the Trackside Point of Sale, a tablet, or an Android or iOS phone by Bluetooth, wireless USB dongle, or wired USB connection for ease of processing the QR codes Trackside creates.

Glossary

Terms are defined within this book.

Purchasing Tickets

Everything you'll need to know as a racer or spectator for how to buy tickets from organizations using Trackside.

Before Arrival

Tips for both spectators and drivers on how to make arrival at the track go more smoothly.