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Event Setup
This section will help you get your events listed onto your Trackside site.
Point-Of-Sale Configuration
This section highlights setup of the Point-Of-Sale for use in on-site sales, whether it be from the Trackside POS or Trackside Handheld. For operation of the Point-Of-Sale, see Using the POS under The Day of Your Event in this same Shelf.
The Day of Your Event
These are basic operations you can expect to perform on the day of your event with the bare bones of Trackside implemented.
Editing Events & Pricing
This Book highlights how to edit your event listings and some of your ticket products once you have your event established.
Digital Waivers & Tech Form (Modified Plan feature)
*Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.* This book will clarify how to upload your forms and set up data entry locations so you can st...
Participant Check-in (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This book will cover Checking in your participants from both the participant's standpoint and t...
Products
This book will help you set up different types of Products and show you how to manage them once you have them listed.
E-mails & Text Messaging
This Book will cover the majority of your comms with your customer base. This will include Newsletters, SMS, and e-mail comms.
Race Control & Safety (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This book will introduce you to how Trackside integrates into some of your tower duties, such a...
Customer Service
This book will highlight managing your customers' profiles and managing orders.
Reports & Analytics
This book will show you how to view different aggregate data generated within Trackside for your analysis and business operations.
Event Cancellation
This book highlights event cancellation tools within Trackside, whether that be cancelling a full event or just a portion of your event such as a class or spectators.
Trackside Register Gen 1 Troubleshooting
Issues and lessons learned with use of the Trackside Register Gen 1 that have arisen in the past.
Event Setup Troubleshooting
If you're having trouble working with events in Trackside, we may have your answer here!
Front Gate Troubleshooting
Having problems checking customers in and have a line in front of you? These may help!
Trackside Handheld
The Trackside Handheld is useful for staff on the move in combating long lines. The interface is similar to an Android phone for familiarity.
Trackside Bluetooth QR Scanner
The Trackside Bluetooth QR Scanner will connect to the Trackside Point of Sale, a tablet, or an Android or iOS phone by Bluetooth, wireless USB dongle, or wired USB connection for ease of processing the QR codes Trackside creates.
Glossary
Terms are defined within this book.
Purchasing Tickets
Everything you'll need to know as a racer or spectator for how to buy tickets from organizations using Trackside.
Before Arrival
Tips for both spectators and drivers on how to make arrival at the track go more smoothly.