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Transfer a Ticket / Product

This article will show you how to transfer a Participant Registration Product or General Admission Ticket Product from one Event to another.

Step 1 - Navigate to Orders

To transfer Products, we'll be heading back into the Orders screen. First log in, then hover over Commerce in the Management Menu.

LogInCommerce.png

Once the menu expands, click Orders.

CommerceOrders.png

Step 2 - Transfer Product

Once we get to the Orders screen, use the filters to find the order you're looking for as we went over in Find a Customer Order. Once you've found the order, click View on the right.

OrdersViewOrder.png

Viewing the order is helpful. It gives us the chance to verify we're looking at the correct order with the Product we're wanting to transfer before we jump into actually performing the action. From here we can click on the Transfer / Cancel tab above the order details.

ViewOrderTransferCancel.png

You'll then have a screen with a singular drop down box to deal with. Select Transfer in this box.

 

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