My Screen Just Went Black and None of the Equipment is Responding!
NOTE:
- Transactions which were completed BEFORE the issue occurred are still saved in Trackside.
- If you were in the middle of a transaction when the issue occurred, this may be lost.
- Once your point of sale is back up and running, you may resume your till where you left off and the details of all the transactions will still show up in any of your reports, including closing till.
A common reason for this issue is if Point of Sale units have been moved around in the work area causing cables to become unplugged.
Inspect all cables and make sure that they are not stretched to their limit. Strain on cables will break down wires inside and cause premature failure of the cable over time, so avoid that situation where possible.
CHECK THIS: Does the PC have power?
Make sure your PC still has power. The power lights aren't overly prominent on these, but they can be seen if you look through the vents or at the top panel. Your particular unit may differ slightly from what's pictured.
CONCLUSION: PC does NOT have power.
If you don't have power, you can try reseating your power cable both at the PC and the wall (or battery backup).
CONCLUSION: PC has power.
If you do have power, the PC may be ok, and you may have a monitor issue.
CHECK NEXT: Monitor HDMI cable
Reseat the HDMI cable at both the PC and monitor first.
CHECK NEXT: Monitor power
If the HDMI cable is securely plugged into both the PC and the monitor and there's still no display from the monitor, check the power light on the front to see if it has power.
If the light's out and the monitor can not be turned on, check the monitor's power cable both at the monitor and at the wall.
