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First - Check Charge The easiest check for this is to verify that the scanner has some level of charge. If it's dead, it's not going to connect. You can place your cursor in any text box and scan the Battery Life QR code on the Scanner Setup Sheet if you have...

First - Verify the Customer Has the Correct Ticket The first thing to do is to verify that the tickets your customer is giving you are actually for the current event. Second - Verify Front Gate Hours are Correct in Event Setup If this is the case, then chec...

First - Check Scanner Charge If you're scanning codes for check-in and you can't get them to scan, or don't have a scanner handy, first verify your scanner has some level of charge available still by placing your cursor in a text box and scanning the Battery ...

Ensure the Cable Going to the Printer is in the Correct Port The cable that runs from the cash drawer to the back of the printer may be in the wrong port on the printer. The printer has two ports that look similar, but one is for an Ethernet cable. The cable...

The Content Page is your main listing for all of the content pages for your Trackside site. These include Pages, Event Listings, Newsletters, and so forth.

This is the default landing page for your Trackside site, and where visitors will see your published Event Listings. You can always navigate back here by clicking your organization logo in the top left of the site as long as the Home Page hasn't been changed. ...

The Event Listing is more or less the backbone of what Trackside needs to serve it's purpose. A link to an Event Listing is what appears on your Events Page. When users click on an event, they see all the information from the Event Listing on the Event Listing...

The Event Listing Page is generated when you complete building your Event Listing in the Event Setup Assistant. The Event Listing Page displays all the information from your Event Listing for site visitors. From here, users of your Trackside site can click on ...

A Participant Registration Product is the overall Product for all of your driver/racer's tickets for an event. This is the Product, and the separate tickets for each class you are offering are treated as a Variation. These are bought from the Event Listing Pag...

This is what your participants or racers will see when signing up to participate in one of your events. Your form may vary from what's displayed here.

Products for our sake is going to be any purchasable item on your Trackside site. For instance, there may be one or two Products linked to an Event Listing - One Participant (drivers, riders, racers, etc) and one General Ticket (general admission, crew, childr...

This page houses every product for sale through your Trackside platform. This includes Participant Registration Products, General Admission Products, Merchandise, Concessions, anything that can be bought online or on site, past and present.

Variations are the resultant SKUs generated from adding options to products, normally merchandise. In the example below, the various colors and sizes are options, where each possible combination of the options are the variations. Variations of sweatpants av...

Options are going to be different choices customers will have when selecting one of your products. In the Product Setup Assistant, you will be given a chance to add options to your product, which will result in the final variations. It's possible to have multi...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This article covers how track staff will navigate to participant check in to verify proper driver...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This article shows how Participants will complete Pre-Check-In prior to arriving at your event. I...

-These can not be paired to a new dongle. If the dongle is lost, the scanner will no longer be able to be used wirelessly with the dongle.

CHECK THIS FIRST: Power Check that your power light is on first. If your power light is out... CONCLUSION: No power NEXT STEP: Reseat power cable If the printer does not have power, try reseating (unplug & plug back in) the power cable in the back of th...

If your printer is cutting off your receipt, you can use this guide to make sure the settings for it are correct. These settings come preconfigured and you shouldn't have to mess with it, but sometimes a Windows update may cause these to need setup again. To ...

This article will walk you through a couple steps in case your computer stops responding. NOTE: Transactions which were completed BEFORE the issue occurred are still saved in Trackside. If you were in the middle of a transaction when the issue occurred, t...