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If the monitor is not on, see My Screen Just Went Black and None of the Equipment is Responding! CHECK: USB cable The monitor sends touch information back to the PC (similar to a mouse) by a USB cable on the back of it. This is the most likely problem. TRY ...

Click on Edit toward the top of your Event Listing Page. See the Clone tab? We don't talk about the Clone tab. We don't touch the Clone tab. DON'T USE THE CLONE TAB! Make entries for your event profits and expenses. These will not be listed on the public p...

A General Admission Ticket Product is the overall Product for all of your spectator or general admission tickets for an event. This is the Product, and any separate tickets you offer for various attendees that are non-participants are treated as a Variation (i...

A Register Group will contain a single or multiple Registers that Point-Of-Sale operators will log into to ring up transactions and accept pre-sold tickets. Register Groups can be configured to contain different Products from one another (so you're not scrolli...

Take note of the Auto Scan warning at the top of the Checkout screen. When displayed, this warning informs you that the Register you are using will immediately consume any Participant Registration Products or General Admission Ticket Products. This is good for...

Once payment is complete, the customer's receipt should print, or you will receive a prompt to print the receipt. If you need an additional copy or a reprint, click print. Once you're ready for the next transaction, click Close.

Before you edit your Participant Registration Product, it's important to understand the relationship between Event Listings, Participant Registration Products and General Ticket Products! Think of it like this: one single "event" is actually composed of three...

Step 1 - Navigate to Staff Cancellation Code Redemption Hover your cursor over Trackside in the Management Menu to expand the menu. Alternatively, you can click on Trackside and it will take you to a separate page where you can also click on the next step to ...

This article is for customers redeeming their Cancellation Codes online. Step 1 - Go to Website on Receipt Visit the website listed on the receipt above the Cancellation QR Code. Step 2 - Enter Your Information & Redeem Enter your email and the Cancellatio...

For the purposes of Trackside, a Register is a virtualized station within a Register Group for completing in person customer transactions. Your employees will log into Trackside and then be able to use these. A lot of times in the retail industry, register and...

The Virtual Point-Of-Sale is the portion of Trackside that you will utilize for selecting a Register and completing customer transactions. The Virtual Point-Of-Sale can be configured to appear slightly differently depending on the Register Group the Register b...

If you don’t already have an account: You will need to sign up for an account with your track.  Not sure how to do that? See Creating an Account. If you already have an account made: Select your event and fill in a few blanks to add your Participant ticket...

You will need to create an account in order to purchase tickets. See Creating an Account to see how to make your own account to buy tickets with. Tip: You can purchase more than one spectator ticket per order.

Yes you do. The track/organization collects the same information from you whether you create an account or not. By establishing an account and password, it saves you the time and convenience of not having to re-enter the same information when making additiona...

When creating an account, your track will require certain information. If you’re a racer, it’s a good idea to include emergency contact and health information. If you're buying tickets from multiple entities that are using Trackside, you will have to make sepa...

Generally speaking, event tickets are nonrefundable. However, each track/organization has different refund/cancel policies. Please contact the track/organization hosting your event with any questions. Trackside does not provide refunds or customer service for...

Upon purchasing your entry, an email will be sent to you with your tickets. If you are unable to find your tickets or deleted the email, tickets can always be found in My Events under My Account. Double check that your email address is entered correctly in you...

Check to see if your track allows for signing your racer waiver and verifying your tech card before getting to the race track.  Access your "pre-check-in" by going to My Account > My Events, then click View and Manage for the event. Once there, click on Start...

My Events (under My Account) will list the events you’ve signed up for. Click View & Manage to see more information and view your ticket to that specific event.

Simply View & Manage the event that you want to send a spectator ticket to, find the ticket you want to send, and select “Send Ticket”. You will then be able to send that ticket via email.