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Product Mapping (Add Buttons to POS Screen)

Point-Of-Sale Configuration

This article will help you get easily selectable buttons set up on your POS for quicker selection...

Updated 3 months ago by Justin

Add Item by Clicking a Button (Product or Ticket)

The Day of Your Event Using the Point-Of-Sale

If your Point-Of-Sale screen does not have any buttons, see Product Mapping (Add Buttons to POS S...

Updated 3 months ago by Trackside Admin

Open Till

The Day of Your Event Using the Point-Of-Sale

Step 1 - Navigate to Point of Sale Sign In & Hover Over Trackside After signing in, Hover over ...

Updated 3 months ago by Trackside Admin

Add Item by Product Lookup

The Day of Your Event Using the Point-Of-Sale

If your Point-Of-Sale screen does not have any buttons, see Product Mapping (Add Buttons to POS S...

Updated 3 months ago by Trackside Admin

Close Till

The Day of Your Event Using the Point-Of-Sale

At the end of the day or end of your shift, you should close the till. Step 1 - Click Close Till...

Updated 3 months ago by Trackside Admin

Products Generating QR Codes

Editing Events & Pricing Understanding Event Components

The products set to generate QR codes are your General Admission Ticket Products and Participant ...

Updated 3 months ago by Justin

Product Stock & Barcodes

Products Product Setup Assistant

Continuing from Product Options, this article focuses on continuing to use the Product Setup Assi...

Updated 3 months ago by Justin

Loading Paper in the Trackside Handheld

The Day of Your Event

This article will aim to make changing the paper in the Trackside Handheld a breeze. Step 1 - Ob...

Updated 4 months ago by Justin

Trackside Handheld Quick Start Guide

Trackside Handheld

This article will show you what you need to do to power on your Trackside Handheld for the first ...

Updated 4 months ago by Justin

My Trackside Handheld Receipt Printer isn't Printing

Trackside Handheld Troubleshooting

This article will assist you in troubleshooting the receipt printer malfunctioning on the Tracksi...

Updated 4 months ago by Justin

Navigating to Participant Check-in (Modified Plan Feature)

Participant Check-in (Modified Plan Fea... Participant Check-in (Modified Plan Fea...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 4 months ago by Trackside Admin

Participant Check-in with Incomplete Pre-check-in (Modified Plan Feature)

Participant Check-in (Modified Plan Fea... Participant Check-in (Modified Plan Fea...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 4 months ago by Trackside Admin

Participant Check-in with Completed Pre-check-in (Modified Plan Feature)

Participant Check-in (Modified Plan Fea... Participant Check-in (Modified Plan Fea...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 4 months ago by Trackside Admin

My Cash Drawer Won't Pop

Trackside Register Gen 1 Troubleshooting Trackside Register Gen 1 - Misc Trouble...

Ensure the Cable Going to the Printer is in the Correct Port The cable that runs from the cash d...

Updated 4 months ago by Trackside Admin

Customer Has Difficulty Initially Claiming Their Account

Customer Support Troubleshooting

If a customer attends one of your events and pays for it at the gate, they have the option to lat...

Updated 4 months ago by Trackside Admin

Manually Create a Web Order for a Customer

Customer Service Orders & Order Operations

This article will show you how to manually create an order for a customer. It takes several of th...

Updated 4 months ago by Justin

Transfer a Ticket / Product

Customer Service Orders & Order Operations

This article will show you how to transfer a Participant Registration Product or General Admissio...

Updated 4 months ago by Justin

Cancel a Ticket

Customer Service Orders & Order Operations

This article will cover cancellation of a single ticket. If you are cancelling your event, do not...

Updated 4 months ago by Justin

Issue Refund

Customer Service Orders & Order Operations

This article will show you how to issue a full or partial refund toward a payment for an order. ...

Updated 4 months ago by Justin

Reassign an Entire Order

Customer Service Orders & Order Operations

This article will show you how to reassign an entire order from one customer account to another. ...

Updated 4 months ago by Justin