Recently Updated Pages
Product Type Category
Product Type Categories are a user defined sub categorization to the standard Product Types avail...
Product Type
Every Product in Trackside is classified by a Product Type. These Product Types are: Concessio...
Prerequisites
This article will outline steps you need to perform in order to have your Trackside Handhelds pre...
Add Item by Clicking a Button (Product or Ticket)
If your Point-Of-Sale screen does not have any buttons, see Product Mapping (Add Buttons to POS S...
Open Till
Step 1 - Navigate to Point of Sale Sign In & Hover Over Trackside After signing in, Hover over ...
Add Item by Product Lookup
If your Point-Of-Sale screen does not have any buttons, see Product Mapping (Add Buttons to POS S...
Close Till
At the end of the day or end of your shift, you should close the till. Step 1 - Click Close Till...
Products Generating QR Codes
The products set to generate QR codes are your General Admission Ticket Products and Participant ...
Product Stock & Barcodes
Continuing from Product Options, this article focuses on continuing to use the Product Setup Assi...
My Trackside Handheld Receipt Printer isn't Printing
This article will assist you in troubleshooting the receipt printer malfunctioning on the Tracksi...
Navigating to Participant Check-in (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Participant Check-in with Incomplete Pre-check-in (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Participant Check-in with Completed Pre-check-in (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
My Cash Drawer Won't Pop
Ensure the Cable Going to the Printer is in the Correct Port The cable that runs from the cash d...
Customer Has Difficulty Initially Claiming Their Account
If a customer attends one of your events and pays for it at the gate, they have the option to lat...
Manually Create a Web Order for a Customer
This article will show you how to manually create an order for a customer. It takes several of th...
Transfer a Ticket / Product
This article will show you how to transfer a Participant Registration Product or General Admissio...
Cancel a Ticket
This article will cover cancellation of a single ticket. If you are cancelling your event, do not...
Issue Refund
This article will show you how to issue a full or partial refund toward a payment for an order. ...
Reassign an Entire Order
This article will show you how to reassign an entire order from one customer account to another. ...