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Customer Has Difficulty Initially Claiming Their Account

Customer Support Issues

If a customer attends one of your events and pays for it at the gate, they have the option to lat...

Updated 8 months ago by Justin

Edit Profile

Customer Service User Profile

This article will save you a couple steps and show you how to edit a customer profile if you've a...

Updated 8 months ago by Justin

I'm Having Trouble With My Scanner

Point of Sale Troubleshooting

First - Check Charge The easiest check for this is to verify that the scanner has some level of ...

Updated 9 months ago by Trackside Admin

My Scanner Won't Connect by Bluetooth

Front Gate Troubleshooting

First - Check Charge The easiest check for this is to verify that the scanner has some level of ...

Updated 9 months ago by Trackside Admin

Via Bluetooth - Android

The Day of Your Event Connecting a Scanner

This article will assist you in connecting a Trackside Bluetooth QR Scanner to an Android Bluetoo...

Updated 9 months ago by Trackside Admin

Via Bluetooth - iOS

The Day of Your Event Connecting a Scanner

This article will assist you in connecting a Trackside Bluetooth QR Scanner to an iOS Bluetooth d...

Updated 9 months ago by Trackside Admin

Via USB Dongle

The Day of Your Event Connecting a Scanner

This article will show you how to wirelessly connect your Trackside Bluetooth QR Scanner to the T...

Updated 9 months ago by Trackside Admin

Via Wired USB

The Day of Your Event Connecting a Scanner

This article will assist you in connecting your Trackside Bluetooth QR Scanner to your Trackside ...

Updated 9 months ago by Trackside Admin

My Keyboard Isn't Working

Point of Sale Troubleshooting

First - check connection Follow the cable from the keyboard to the back of the monitor and find ...

Updated 9 months ago by Trackside Admin

June 21, 2023 - Handheld Update with Printer Setting Changes

Trackside Handheld Notices & Updates

Please follow the steps below to make sure your handheld units print Trackside tickets & receipts...

Updated 9 months ago by Justin

Participant Waiver Coordinates (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P... Participant Waivers (Modified Plan Feat...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 10 months ago by Trackside Admin

Creating Images of Your Forms

Digital Waivers & Tech Form (Modified P... Prerequisites

Note that the digital waivers and tech form process requires you to have a .png file of your form...

Updated 10 months ago by Trackside Admin

I Just Changed My Ticket Pricing. The Event Listing Pricing is Displaying the Old Price, but the Cart is Correct

Event Setup Troubleshooting

This article will explain what's happening when you change your Participant Registration Product ...

Updated 10 months ago by Trackside Admin

Timing & Scoring Entry (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 10 months ago by Justin

Emergency Info (Modifed Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 10 months ago by Justin

My Computer Just Locked Up / Won't Turn On

Point of Sale Troubleshooting Monitor & PC Assembly

This article will walk you through a couple steps in case your computer stops responding. NOTE: ...

Updated 11 months ago by Justin

Cannot Determine Product Based on the Selected Options Error

Event Setup Troubleshooting

Seeing this error? This article will help you resolve "Cannot Determine Product Based on the Sele...

Updated 11 months ago by Justin

Update Variation Price

Editing Events & Pricing Edit a General Admission Ticket Product

This article will show you how to update the pricing for the individual Variations of your Genera...

Updated 11 months ago by Justin

Update Variation Price

Editing Events & Pricing Edit a Participant Registration Product

This article will show you how to update the individual Variation prices for each of your Partici...

Updated 11 months ago by Justin

Update Base Price

Editing Events & Pricing Edit a Participant Registration Product

Note that this is for the Participant Registration Product only, and will only be applicable to d...

Updated 11 months ago by Justin