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Pay by Credit

The Day of Your Event Using the Point-Of-Sale

Ensure Coupons and Gift Cards are applied prior to performing this step! Step 1 - Click Pay by C...

Updated 1 year ago by Trackside Admin

Video Tutorial

The Day of Your Event Using the Point-Of-Sale

Updated 1 year ago by Justin

Receipt

The Day of Your Event Using the Point-Of-Sale

Once payment is complete, the customer's receipt should print, or you will receive a prompt to pr...

Updated 1 year ago by Justin

Important Note Regarding Auto Scan

The Day of Your Event Using the Point-Of-Sale

Take note of the Auto Scan warning at the top of the Checkout screen. When displayed, this warnin...

Updated 1 year ago by Trackside Admin

Scanning Pre-Sold Tickets at the Gate

The Day of Your Event Scanning Pre-sold Tickets

This article will show you how to check in racers & spectators and accept tickets for your event ...

Updated 1 year ago by Justin

Exporting Data (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 year ago by Justin

Spectator Waiver Coordinates (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P... Spectator Waivers (Modified Plan Feature)

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 year ago by Trackside Admin

Tech Form Coordinates (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P... Tech Form (Modified Plan Feature)

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 year ago by Trackside Admin

How Participants Sign Waivers & Complete Pre-check-in (Modified Plan Feature)

Participant Check-in (Modified Plan Fea...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 year ago by Trackside Admin

Participant Status (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 year ago by Justin

Important!

The Day of Your Event Using the Point-Of-Sale

There are 3 very important concepts to remember when logging into devices and opening tills: 1. ...

Updated 1 year ago by Trackside Admin

Edit Profile

Customer Service User Profile

This article will save you a couple steps and show you how to edit a customer profile if you've a...

Updated 1 year ago by Justin

My Scanner Won't Connect by Bluetooth

Front Gate Troubleshooting

First - Check Charge The easiest check for this is to verify that the scanner has some level of ...

Updated 1 year ago by Trackside Admin

Via Bluetooth - Android

The Day of Your Event Connecting a Scanner

This article will assist you in connecting a Trackside Bluetooth QR Scanner to an Android Bluetoo...

Updated 1 year ago by Trackside Admin

Via Bluetooth - iOS

The Day of Your Event Connecting a Scanner

This article will assist you in connecting a Trackside Bluetooth QR Scanner to an iOS Bluetooth d...

Updated 1 year ago by Trackside Admin

Via USB Dongle

The Day of Your Event Connecting a Scanner

This article will show you how to wirelessly connect your Trackside Bluetooth QR Scanner to the T...

Updated 1 year ago by Trackside Admin

Via Wired USB

The Day of Your Event Connecting a Scanner

This article will assist you in connecting your Trackside Bluetooth QR Scanner to your Trackside ...

Updated 1 year ago by Trackside Admin

June 21, 2023 - Handheld Update with Printer Setting Changes

Trackside Handheld Notices & Updates

Please follow the steps below to make sure your handheld units print Trackside tickets & receipts...

Updated 1 year ago by Justin

Participant Waiver Coordinates (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P... Participant Waivers (Modified Plan Feat...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 year ago by Trackside Admin

Creating Images of Your Forms

Digital Waivers & Tech Form (Modified P... Prerequisites

Note that the digital waivers and tech form process requires you to have a .png file of your form...

Updated 1 year ago by Trackside Admin