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Ticket Types

Event Setup Prerequisites

This article will help you set up new (or edit existing) Ticket Types for General Admission Ticke...

Updated 11 months ago by Justin

Best Practices for When the Offseason is Coming to a Close

Trackside Register Gen 1 Troubleshooting Trackside Register Gen 1 - Monitor & PC...

If you store your equipment away over the winter, There are a few best practices to make sure you...

Updated 11 months ago by Justin

I Locked Myself Out of My Account!

Customer Service Troubleshooting

If this happens, there's no need to worry! This isn't a difficult issue to correct. There's sever...

Updated 11 months ago by Justin

General Ticket

Event Setup Event Setup Assistant

Continuing from where Participant Event left off, we're now going to set up the General Admission...

Updated 1 year ago by Justin

Participant Event

Event Setup Event Setup Assistant

Continuing from where Event Details left off, we'll now set up the Participant Registration Produ...

Updated 1 year ago by Justin

Event Details

Event Setup Event Setup Assistant

It's time to setup of your first event using the Event Setup Assistant - ensure you have the prer...

Updated 1 year ago by Justin

Basic Info

Trackside RapidScan I

RapidScan I - PDA/Smartphone sized handheld ticket scanner Built-in long range, laser targeted...

Updated 1 year ago by Justin

Send a Test Newsletter Issue

E-mails & Text Messaging E-mail Newsletters

Until this section of the How To gets a little more filled in, for the time being, you can look a...

Updated 1 year ago by Justin

Send a Newsletter Issue

E-mails & Text Messaging E-mail Newsletters

(This is a quick placeholder outline from a support email Sarah sent. Images and any further elab...

Updated 1 year ago by Justin

Reviewing Spectator Waivers at the Front Gate (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P... Spectator Waivers (Modified Plan Feature)

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 year ago by Justin

Reviewing Participant Waivers at Check-in / Tech (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P... Participant Waivers (Modified Plan Feat...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 year ago by Justin

Add Item by Scanning Barcode

The Day of Your Event Using the Point-Of-Sale

Prerequisites You must have the Trackside Bluetooth QR Scanner connected. (See Via Bluetooth , V...

Updated 1 year ago by Justin

Apply Gift Card (In Progress)

The Day of Your Event Using the Point-Of-Sale

Click Apply Gift Card

Updated 1 year ago by Justin

Apply Coupon (In Progress)

The Day of Your Event Using the Point-Of-Sale

Click Apply Coupon

Updated 1 year ago by Justin

Add a Participant Registration at the Point-Of-Sale

The Day of Your Event Using the Point-Of-Sale

If you are selling a Participant Registration from the Point-Of-Sale, you will have to fill out t...

Updated 1 year ago by Justin

Checkout

The Day of Your Event Using the Point-Of-Sale

Once your order is complete and the customer is ready to check out, click the Checkout button bel...

Updated 1 year ago by Justin

Add Miscellaneous Charge or Discount

The Day of Your Event Using the Point-Of-Sale

Positive numbers = charge Negative numbers = discount! Step 1 - Click Misc Charge To add a mis...

Updated 1 year ago by Trackside Admin

Cancel Sale

The Day of Your Event Using the Point-Of-Sale

If you need to completely cancel a sale, the Cancel Sale button is available to you in the Checko...

Updated 1 year ago by Justin

Add More Items

The Day of Your Event Using the Point-Of-Sale

If you only need to adjust quantities of items already in the cart, you may use the plus or minus...

Updated 1 year ago by Trackside Admin

Pay by Cash

The Day of Your Event Using the Point-Of-Sale

Ensure Coupons and Gift Cards are applied prior to performing this step! Step 1- Click Pay by Ca...

Updated 1 year ago by Trackside Admin