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Pay by Credit
Ensure Coupons and Gift Cards are applied prior to performing this step! Step 1 - Click Pay by C...
Video Tutorial
Receipt
Once payment is complete, the customer's receipt should print, or you will receive a prompt to pr...
Important Note Regarding Auto Scan
Take note of the Auto Scan warning at the top of the Checkout screen. When displayed, this warnin...
Scanning Pre-Sold Tickets at the Gate
This article will show you how to check in racers & spectators and accept tickets for your event ...
Exporting Data (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Spectator Waiver Coordinates (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Tech Form Coordinates (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
How Participants Sign Waivers & Complete Pre-check-in (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Participant Status (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Important!
There are 3 very important concepts to remember when logging into devices and opening tills: 1. ...
Edit Profile
This article will save you a couple steps and show you how to edit a customer profile if you've a...
My Scanner Won't Connect by Bluetooth
First - Check Charge The easiest check for this is to verify that the scanner has some level of ...
Via Bluetooth - Android
This article will assist you in connecting a Trackside Bluetooth QR Scanner to an Android Bluetoo...
Via Bluetooth - iOS
This article will assist you in connecting a Trackside Bluetooth QR Scanner to an iOS Bluetooth d...
Via USB Dongle
This article will show you how to wirelessly connect your Trackside Bluetooth QR Scanner to the T...
Via Wired USB
This article will assist you in connecting your Trackside Bluetooth QR Scanner to your Trackside ...
June 21, 2023 - Handheld Update with Printer Setting Changes
Please follow the steps below to make sure your handheld units print Trackside tickets & receipts...
Participant Waiver Coordinates (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Creating Images of Your Forms
Note that the digital waivers and tech form process requires you to have a .png file of your form...