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How do I send a ticket to someone else?

Before Arrival

Simply View & Manage the event that you want to send a spectator ticket to, find the ticket you w...

Updated 1 year ago by Trackside Admin

How do I know what events I'm signed up for?

Before Arrival

My Events (under My Account) will list the events you’ve signed up for. Click View & Manage to se...

Updated 1 year ago by Trackside Admin

Do I need to create an account?

Purchasing Tickets

Yes you do. The track/organization collects the same information from you whether you create an ...

Updated 1 year ago by Trackside Admin

Can I cancel my order or get a refund?

Purchasing Tickets

Generally speaking, event tickets are nonrefundable. However, each track/organization has differe...

Updated 1 year ago by Trackside Admin

I didn't receive my tickets. What should I do?

Purchasing Tickets

Upon purchasing your entry, an email will be sent to you with your tickets. If you are unable to ...

Updated 1 year ago by Trackside Admin

Buying Spectator Tickets

Purchasing Tickets

You will need to create an account in order to purchase tickets. See Creating an Account to see ...

Updated 1 year ago by Trackside Admin

Buying Participant/Racer Tickets

Purchasing Tickets

If you don’t already have an account: You will need to sign up for an account with your track.  ...

Updated 1 year ago by Trackside Admin

Accessing Tickets

Account Features

When you complete the checkout process, tickets will automatically appear in the “My Events” sect...

Updated 1 year ago by Justin

Creating an Account

Purchasing Tickets

When creating an account, your track will require certain information. If you’re a racer, it’s a ...

Updated 1 year ago by Justin

A QR Code Isn't Scanning

Front Gate Troubleshooting

First - Check Scanner Charge If you're scanning codes for check-in and you can't get them to sca...

Updated 1 year ago by Justin

Receipt Settings & Customization

Point-Of-Sale Configuration

This article will assist you in customizing some of the basic receipt settings. Step 1 - Navigat...

Updated 1 year ago by Trackside Admin

Point of Sale Receipt - Editing Cancellation Code & Text

Event Cancellation Prerequisites

This article will show you how to change the text for cancellation code at the bottom of the Poin...

Updated 1 year ago by Justin

End User Terms of Use

End User Terms of Use

*TERMS OF USE:  Trackside is a third party event ticketing technology platform owned and marketed...

Updated 1 year ago by Justin

Understanding Registers and Register Groups

Point-Of-Sale Configuration

REGISTERS Registers refer to your physical hardware, whether it be a full size Point of Sale uni...

Updated 1 year ago by Trackside Admin

Online Cancellation Code Redemption

Event Cancellation Cancellation Code Redemption

This article is for customers redeeming their Cancellation Codes online. Step 1 - Go to Website ...

Updated 1 year ago by Justin

The Printer is Cutting My Receipt Off

Point of Sale Troubleshooting Receipt Printer

If your printer is cutting off your receipt, you can use this guide to make sure the settings for...

Updated 1 year ago by Justin

Tickets for the Current Event Are Scanning as Valid, but for a Future Event

Front Gate Troubleshooting

First - Verify the Customer Has the Correct Ticket The first thing to do is to verify that the t...

Updated 1 year ago by Justin

My Cash Drawer Won't Pop

Point of Sale Troubleshooting

Ensure the Cable Going to the Printer is in the Correct Port The cable that runs from the cash d...

Updated 1 year ago by Justin

My Screen Just Went Black and None of the Equipment is Responding!

Point of Sale Troubleshooting Monitor & PC Assembly

NOTE: Transactions which were completed BEFORE the issue occurred are still saved in Trackside...

Updated 1 year ago by Trackside Admin

Trackside Bluetooth QR Scanner

Trackside Bluetooth QR Scanner

-These can not be paired to a new dongle. If the dongle is lost, the scanner will no longer be ...

Updated 1 year ago by Justin