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How do I know what events I'm signed up for?
My Events (under My Account) will list the events you’ve signed up for. Click View & Manage to se...
Do I need to create an account?
Yes you do. The track/organization collects the same information from you whether you create an ...
Can I cancel my order or get a refund?
Generally speaking, event tickets are nonrefundable. However, each track/organization has differe...
I didn't receive my tickets. What should I do?
Upon purchasing your entry, an email will be sent to you with your tickets. If you are unable to ...
Buying Spectator Tickets
You will need to create an account in order to purchase tickets. See Creating an Account to see ...
Buying Participant/Racer Tickets
If you don’t already have an account: You will need to sign up for an account with your track. ...
Accessing Tickets
When you complete the checkout process, tickets will automatically appear in the “My Events” sect...
Creating an Account
When creating an account, your track will require certain information. If you’re a racer, it’s a ...
A QR Code Isn't Scanning
First - Check Scanner Charge If you're scanning codes for check-in and you can't get them to sca...
Receipt Settings & Customization
This article will assist you in customizing some of the basic receipt settings. Step 1 - Navigat...
Point of Sale Receipt - Editing Cancellation Code & Text
This article will show you how to change the text for cancellation code at the bottom of the Poin...
End User Terms of Use
*TERMS OF USE: Trackside is a third party event ticketing technology platform owned and marketed...
Understanding Registers and Register Groups
REGISTERS Registers refer to your physical hardware, whether it be a full size Point of Sale uni...
Online Cancellation Code Redemption
This article is for customers redeeming their Cancellation Codes online. Step 1 - Go to Website ...
The Printer is Cutting My Receipt Off
If your printer is cutting off your receipt, you can use this guide to make sure the settings for...
Tickets for the Current Event Are Scanning as Valid, but for a Future Event
First - Verify the Customer Has the Correct Ticket The first thing to do is to verify that the t...
My Cash Drawer Won't Pop
Ensure the Cable Going to the Printer is in the Correct Port The cable that runs from the cash d...
My Screen Just Went Black and None of the Equipment is Responding!
NOTE: Transactions which were completed BEFORE the issue occurred are still saved in Trackside...
Trackside Bluetooth QR Scanner
-These can not be paired to a new dongle. If the dongle is lost, the scanner will no longer be ...
Edit an Event Listing
See Editing Events & Pricing