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Loyalty Points
Note: Not all tracks use the Trackside Loyalty Points system. Rules/policies for loyalty programs...
Where do I put emergency health and/or emergency contact info? Who has access to this and when is it used?
When first creating an account, fill out the health information recommended by your track. If th...
What is “My Garage” and how do I add/remove cars from My Garage?
Any driver who registers for an event will need to register what vehicle they’ll be racing. My Ga...
What is "My Events"?
On your My Events screen you can: See what events you have tickets to Know what track and dat...
How do I update/subscribe/unsubscribe from e-mail newsletters?
In My Account under Newsletters, view what newsletters you’re subscribed to. You can also manage ...
How do I subscribe/unsubscribe to text notifications?
Under Edit Profile in My Account, choose what phone number will receive your text notifications. ...
How do gift cards work?
Note: Different tracks have different availability and policies concerning gift cards and these o...
How do I use coupons?
Note: Different tracks have different availability and policies concerning coupons. These options...
Is my information private and secure?
Your organization has chosen to partner with Trackside for ticketing and event management due to ...
What if I need to cancel? Can I get a refund?
Take a look at your track’s refund policy. You can also reach out to your track/organization’s by...
How do I reset my password?
Click on the log in button, then click on the “Reset your password” tab at the login screen. You ...
How do I sign the spectator waiver?
Under My Events you can pre-sign your spectator waiver before showing up to the track to make get...
How do I sign the electronic participant waiver and/or tech card?
Check to see if your track allows for signing your racer waiver and verifying your tech card befo...
How does it work when I get to the track? Do I need to print my tickets?
Get your QR code ready - either pulled up in your email or from the track's site under “My Events...
How do I send a ticket to someone else?
Simply View & Manage the event that you want to send a spectator ticket to, find the ticket you w...
How do I know what events I'm signed up for?
My Events (under My Account) will list the events you’ve signed up for. Click View & Manage to se...
Do I need to create an account?
Yes you do. The track/organization collects the same information from you whether you create an ...
Can I cancel my order or get a refund?
Generally speaking, event tickets are nonrefundable. However, each track/organization has differe...
I didn't receive my tickets. What should I do?
Upon purchasing your entry, an email will be sent to you with your tickets. If you are unable to ...
Buying Spectator Tickets
You will need to create an account in order to purchase tickets. See Creating an Account to see ...