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Update Base Price

Editing Events & Pricing Edit a General Admission Ticket Product

Note that this is for the General Admission Ticket Product only, and will only be applicable to n...

Updated 11 months ago by Justin

Event Description

Editing Events & Pricing Edit an Event Listing

Note that this is for the overall Event Listing and will be seen by both those looking to buy Gen...

Updated 11 months ago by Justin

Race Control & Safety (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 11 months ago by Justin

Tech Card (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 11 months ago by Justin

Find a Participant (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modifed Plan feature. If you are on a lower level plan, use of this feature may c...

Updated 11 months ago by Justin

Manually Create a Web Order for a Customer

Customer Service Orders & Order Operations

This article will show you how to manually create an order for a customer. It takes several of th...

Updated 11 months ago by Justin

Reassign an Entire Order

Customer Service Orders & Order Operations

This article will show you how to reassign an entire order from one customer account to another. ...

Updated 11 months ago by Justin

Issue Refund

Customer Service Orders & Order Operations

This article will show you how to issue a full or partial refund toward a payment for an order. ...

Updated 11 months ago by Justin

Cancel a Ticket

Customer Service Orders & Order Operations

This article will cover cancellation of a single ticket. If you are cancelling your event, do not...

Updated 11 months ago by Justin

Transfer a Ticket / Product

Customer Service Orders & Order Operations

This article will show you how to transfer a Participant Registration Product or General Admissio...

Updated 11 months ago by Justin

Resend Tickets For a Completed Order

Customer Service Orders & Order Operations

This article will show you how to resend tickets to a customer for a completed order in the case ...

Updated 11 months ago by Justin

Resend a Receipt for a Completed Order

Customer Service Orders & Order Operations

This article will show you how to resend a receipt to a customer for a completed order in the cas...

Updated 11 months ago by Justin

Apply a Payment to a Pending Cart

Customer Service Orders & Order Operations

This article will show you how to manually apply a payment to in progress carts to assist with cu...

Updated 11 months ago by Justin

Edit Pending Carts

Customer Service Orders & Order Operations

This article will show you around editing in progress carts to assist with customer orders and so...

Updated 11 months ago by Justin

View Pending Carts

Customer Service Orders & Order Operations

This article will show you where to view in progress carts to assist with customer orders and som...

Updated 11 months ago by Justin

View Order Details

Customer Service Orders & Order Operations

This article will pick up from View Completed Orders and Find a Customer Order and show you how t...

Updated 11 months ago by Justin

Find a Customer Order

Customer Service Orders & Order Operations

This article will show you the filters on the Orders screen. Step 1 - Navigate to Orders To loo...

Updated 11 months ago by Justin

View Completed Orders

Customer Service Orders & Order Operations

This article will show you how to bring up completed orders in Orders. Step 1 - Navigate to Orde...

Updated 11 months ago by Justin

Newsletters

Customer Service User Profile

This article will show you the Newsletters tab in the User Profile you access from the People Pag...

Updated 11 months ago by Justin

Profile

Customer Service User Profile

This tab is the first one you load into after clicking on a username on the People Page. You can ...

Updated 11 months ago by Justin