Skip to main content

Recently Updated Pages

Temporary Credit Card Workaround for Handheld Users on Cardpointe

Trackside Handheld Troubleshooting

This article will cover a workaround to prevent extra characters from appearing when swiping a ca...

Updated 9 months ago by Justin

My Receipt Printer Isn't Printing

Trackside Register Gen 1 Troubleshooting Trackside Register Gen 1 - Receipt Printer

CHECK THIS FIRST: Power Check that your power light is on first. If your power light is out.....

Updated 9 months ago by Justin

The Printer is Cutting My Receipt Off

Trackside Register Gen 1 Troubleshooting Trackside Register Gen 1 - Receipt Printer

If your printer is cutting off your receipt, you can use this guide to make sure the settings for...

Updated 9 months ago by Justin

My Keyboard Isn't Working

Trackside Register Gen 1 Troubleshooting Trackside Register Gen 1 - Misc Trouble...

First - check connection Follow the cable from the keyboard to the back of the monitor and find ...

Updated 10 months ago by Trackside Admin

I'm Having Trouble With My Scanner

Trackside Register Gen 1 Troubleshooting Trackside Register Gen 1 - Misc Trouble...

First - Check Charge The easiest check for this is to verify that the scanner has some level of ...

Updated 10 months ago by Trackside Admin

The Screen is On, but It's Not Responding to Touch

Trackside Register Gen 1 Troubleshooting Trackside Register Gen 1 - Monitor & PC...

If the monitor is not on, see My Screen Just Went Black and None of the Equipment is Responding! ...

Updated 10 months ago by Justin

My Screen Just Went Black and None of the Equipment is Responding!

Trackside Register Gen 1 Troubleshooting Trackside Register Gen 1 - Monitor & PC...

NOTE: Transactions which were completed BEFORE the issue occurred are still saved in Trackside...

Updated 10 months ago by Trackside Admin

My Computer Just Locked Up / Won't Turn On

Trackside Register Gen 1 Troubleshooting Trackside Register Gen 1 - Monitor & PC...

This article will walk you through a couple steps in case your computer stops responding. NOTE: ...

Updated 10 months ago by Justin

Ticket Types

Event Setup Prerequisites

This article will help you set up new (or edit existing) Ticket Types for General Admission Ticke...

Updated 10 months ago by Justin

Best Practices for When the Offseason is Coming to a Close

Trackside Register Gen 1 Troubleshooting Trackside Register Gen 1 - Monitor & PC...

If you store your equipment away over the winter, There are a few best practices to make sure you...

Updated 10 months ago by Justin

I Locked Myself Out of My Account!

Customer Service Troubleshooting

If this happens, there's no need to worry! This isn't a difficult issue to correct. There's sever...

Updated 10 months ago by Justin

General Ticket

Event Setup Event Setup Assistant

Continuing from where Participant Event left off, we're now going to set up the General Admission...

Updated 1 year ago by Justin

Participant Event

Event Setup Event Setup Assistant

Continuing from where Event Details left off, we'll now set up the Participant Registration Produ...

Updated 1 year ago by Justin

Event Details

Event Setup Event Setup Assistant

It's time to setup of your first event using the Event Setup Assistant - ensure you have the prer...

Updated 1 year ago by Justin

Basic Info

Trackside RapidScan I

RapidScan I - PDA/Smartphone sized handheld ticket scanner Built-in long range, laser targeted...

Updated 1 year ago by Justin

Send a Test Newsletter Issue

E-mails & Text Messaging E-mail Newsletters

Until this section of the How To gets a little more filled in, for the time being, you can look a...

Updated 1 year ago by Justin

Send a Newsletter Issue

E-mails & Text Messaging E-mail Newsletters

(This is a quick placeholder outline from a support email Sarah sent. Images and any further elab...

Updated 1 year ago by Justin

Cancel an Event

Event Cancellation Event Cancellation

This article will show you how to cancel an event and issue refunds in one batch job instead of h...

Updated 1 year ago by Justin

Reviewing Spectator Waivers at the Front Gate (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P... Spectator Waivers (Modified Plan Feature)

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 year ago by Justin

Reviewing Participant Waivers at Check-in / Tech (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P... Participant Waivers (Modified Plan Feat...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 year ago by Justin