Recently Updated Pages
Temporary Credit Card Workaround for Handheld Users on Cardpointe
This article will cover a workaround to prevent extra characters from appearing when swiping a ca...
My Receipt Printer Isn't Printing
CHECK THIS FIRST: Power Check that your power light is on first. If your power light is out.....
The Printer is Cutting My Receipt Off
If your printer is cutting off your receipt, you can use this guide to make sure the settings for...
My Keyboard Isn't Working
First - check connection Follow the cable from the keyboard to the back of the monitor and find ...
I'm Having Trouble With My Scanner
First - Check Charge The easiest check for this is to verify that the scanner has some level of ...
The Screen is On, but It's Not Responding to Touch
If the monitor is not on, see My Screen Just Went Black and None of the Equipment is Responding! ...
My Screen Just Went Black and None of the Equipment is Responding!
NOTE: Transactions which were completed BEFORE the issue occurred are still saved in Trackside...
My Computer Just Locked Up / Won't Turn On
This article will walk you through a couple steps in case your computer stops responding. NOTE: ...
Ticket Types
This article will help you set up new (or edit existing) Ticket Types for General Admission Ticke...
Best Practices for When the Offseason is Coming to a Close
If you store your equipment away over the winter, There are a few best practices to make sure you...
I Locked Myself Out of My Account!
If this happens, there's no need to worry! This isn't a difficult issue to correct. There's sever...
General Ticket
Continuing from where Participant Event left off, we're now going to set up the General Admission...
Participant Event
Continuing from where Event Details left off, we'll now set up the Participant Registration Produ...
Event Details
It's time to setup of your first event using the Event Setup Assistant - ensure you have the prer...
Basic Info
RapidScan I - PDA/Smartphone sized handheld ticket scanner Built-in long range, laser targeted...
Send a Test Newsletter Issue
Until this section of the How To gets a little more filled in, for the time being, you can look a...
Send a Newsletter Issue
(This is a quick placeholder outline from a support email Sarah sent. Images and any further elab...
Cancel an Event
This article will show you how to cancel an event and issue refunds in one batch job instead of h...
Reviewing Spectator Waivers at the Front Gate (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Reviewing Participant Waivers at Check-in / Tech (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...