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I Just Changed My Ticket Pricing. The Event Listing Pricing is Displaying the Old Price, but the Cart is Correct

Event Setup Troubleshooting

This article will explain what's happening when you change your Participant Registration Product ...

Updated 1 year ago by Trackside Admin

Timing & Scoring Entry (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 year ago by Justin

Emergency Info (Modifed Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 year ago by Justin

Cannot Determine Product Based on the Selected Options Error

Event Setup Troubleshooting

Seeing this error? This article will help you resolve "Cannot Determine Product Based on the Sele...

Updated 1 year ago by Justin

Update Variation Price

Editing Events & Pricing Edit a General Admission Ticket Product

This article will show you how to update the pricing for the individual Variations of your Genera...

Updated 1 year ago by Justin

Update Variation Price

Editing Events & Pricing Edit a Participant Registration Product

This article will show you how to update the individual Variation prices for each of your Partici...

Updated 1 year ago by Justin

Update Base Price

Editing Events & Pricing Edit a Participant Registration Product

Note that this is for the Participant Registration Product only, and will only be applicable to d...

Updated 1 year ago by Justin

Update Base Price

Editing Events & Pricing Edit a General Admission Ticket Product

Note that this is for the General Admission Ticket Product only, and will only be applicable to n...

Updated 1 year ago by Justin

Event Description

Editing Events & Pricing Edit an Event Listing

Note that this is for the overall Event Listing and will be seen by both those looking to buy Gen...

Updated 1 year ago by Justin

Race Control & Safety (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 year ago by Justin

Tech Card (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 year ago by Justin

Find a Participant (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modifed Plan feature. If you are on a lower level plan, use of this feature may c...

Updated 1 year ago by Justin

Apply a Payment to a Pending Cart

Customer Service Orders & Order Operations

This article will show you how to manually apply a payment to in progress carts to assist with cu...

Updated 1 year ago by Justin

Edit Pending Carts

Customer Service Orders & Order Operations

This article will show you around editing in progress carts to assist with customer orders and so...

Updated 1 year ago by Justin

View Pending Carts

Customer Service Orders & Order Operations

This article will show you where to view in progress carts to assist with customer orders and som...

Updated 1 year ago by Justin

View Order Details

Customer Service Orders & Order Operations

This article will pick up from View Completed Orders and Find a Customer Order and show you how t...

Updated 1 year ago by Justin

Find a Customer Order

Customer Service Orders & Order Operations

This article will show you the filters on the Orders screen. Step 1 - Navigate to Orders To loo...

Updated 1 year ago by Justin

View Completed Orders

Customer Service Orders & Order Operations

This article will show you how to bring up completed orders in Orders. Step 1 - Navigate to Orde...

Updated 1 year ago by Justin

Newsletters

Customer Service User Profile

This article will show you the Newsletters tab in the User Profile you access from the People Pag...

Updated 1 year ago by Justin

Profile

Customer Service User Profile

This tab is the first one you load into after clicking on a username on the People Page. You can ...

Updated 1 year ago by Justin