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Domain (URL)

Glossary

When you sign up for a website, it doesn't matter if it's with Trackside or your own site, you ha...

Updated 1 year ago by Justin

Breadcrumb Menu

Glossary

A Breadcrumb Menu is simply a menu that shows past navigation points to get to where you're at, t...

Updated 1 year ago by Justin

Content Page

Glossary

The Content Page is your main listing for all of the content pages for your Trackside site. These...

Updated 1 year ago by Trackside Admin

I Can't Find My Event Listing

Event Setup Troubleshooting

If you can't find your Event Listing from the Events Page, there's a decent chance it's just unli...

Updated 1 year ago by Justin

How do I view my orders?

Account Features

See your order history under My Account. All orders on your account will show under the Orders ta...

Updated 1 year ago by Trackside Admin

Managing payment methods; is my credit card information secure?

Account Features

Add a payment method at check-out or in “My Account” under “Payment methods” add, update, or remo...

Updated 1 year ago by Trackside Admin

Loyalty Points

Account Features

Note: Not all tracks use the Trackside Loyalty Points system. Rules/policies for loyalty programs...

Updated 1 year ago by Trackside Admin

Where do I put emergency health and/or emergency contact info? Who has access to this and when is it used?

Account Features

When first creating an account, fill out the health information recommended by your track. If th...

Updated 1 year ago by Trackside Admin

What is “My Garage” and how do I add/remove cars from My Garage?

Account Features

Any driver who registers for an event will need to register what vehicle they’ll be racing. My Ga...

Updated 1 year ago by Trackside Admin

What is "My Events"?

Account Features

On your My Events screen you can: See what events you have tickets to Know what track and dat...

Updated 1 year ago by Trackside Admin

How do I update/subscribe/unsubscribe from e-mail newsletters?

Account Features

In My Account under Newsletters, view what newsletters you’re subscribed to. You can also manage ...

Updated 1 year ago by Trackside Admin

How do I subscribe/unsubscribe to text notifications?

Account Features

Under Edit Profile in My Account, choose what phone number will receive your text notifications. ...

Updated 1 year ago by Trackside Admin

How do gift cards work?

Using Your Account

Note: Different tracks have different availability and policies concerning gift cards and these o...

Updated 1 year ago by Trackside Admin

How do I use coupons?

Using Your Account

Note: Different tracks have different availability and policies concerning coupons. These options...

Updated 1 year ago by Trackside Admin

Is my information private and secure?

Using Your Account

Your organization has chosen to partner with Trackside for ticketing and event management due to ...

Updated 1 year ago by Trackside Admin

What if I need to cancel? Can I get a refund?

Using Your Account

Take a look at your track’s refund policy. You can also reach out to your track/organization’s by...

Updated 1 year ago by Trackside Admin

How do I reset my password?

Using Your Account

Click on the log in button, then click on the “Reset your password” tab at the login screen. You ...

Updated 1 year ago by Trackside Admin

How do I sign the spectator waiver?

Before Arrival Electronic Waiver & Tech Card Usage

Under My Events you can pre-sign your spectator waiver before showing up to the track to make get...

Updated 1 year ago by Trackside Admin

How do I sign the electronic participant waiver and/or tech card?

Before Arrival Electronic Waiver & Tech Card Usage

Check to see if your track allows for signing your racer waiver and verifying your tech card befo...

Updated 1 year ago by Trackside Admin

How does it work when I get to the track? Do I need to print my tickets?

Before Arrival

Get your QR code ready - either pulled up in your email or from the track's site under “My Events...

Updated 1 year ago by Trackside Admin