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This article will show you around editing in progress carts to assist with customer orders and some of the actions you can take to assist. Step 1 - Navigate to Carts To assist with customer carts, first log in, then hover over Commerce in the Management Menu...

This article will show you how to manually apply a payment to in progress carts to assist with customer orders. Step 1 - Navigate to Carts To assist with customer carts, first log in, then hover over Commerce in the Management Menu. Once the menu expands,...

This series of articles will help guide you through editing a Participant Registration Product after it's been created in the Event Setup Assistant. The easiest way to do this is from the Event Listing, which we will walk through here. This method will only be...

This series of articles will help guide you through editing a General Admission Ticket Product after it's been created in the Event Setup Assistant. This article will show you how to begin editing your General Admission Ticket Product if the first method is un...

This article will show you how to resend a receipt to a customer for a completed web order in the case a customer can no longer find theirs. Step 1 - Navigate to Orders Resending receipts is done from the Orders screen, so we need to begin by navigating ther...

This article will show you how to resend tickets to a customer for a completed order in the case a customer can no longer find theirs. Step 1 - Navigate to Orders Resending tickets is done from the Orders screen, so we need to begin by navigating there. Firs...

Seeing this error? This article will help you resolve "Cannot Determine Product Based on the Selected Options" errors. Why this happens: Duplicate Product SKUs This error occurs when you have created two events with the same Event Listing name and the same...

This article will explain what's happening when you change your Participant Registration Product or General Admission Ticket Product pricing, and the Event Listing is displaying the old pricing. About Site Caching When you change pricing for your tickets on ...

First - check connection Follow the cable from the keyboard to the back of the monitor and find out where it is plugged in. It's possible it came unplugged or is loose. Make sure the USB cable is securely plugged in. If it still isn't working, try plugging i...

If a customer attends one of your events and pays for it at the gate, they have the option to later go onto your Trackside site and claim their account with those purchases attached to it. It's recorded in your point of sale system, so they have the ability to...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This article will cover how track staff will check participants in through Trackside when no chan...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This article will cover how track staff will check in participants in a guided manner when change...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This article will guide you to where to find more information on processing Participant waivers o...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This article will guide you to where to find more information on processing Spectator waivers onc...

RapidScan I - PDA/Smartphone sized handheld ticket scanner Built-in long range, laser targeted high speed scanner Ruggedized / drop resistant Convenient handheld size with wrist strap for added drop protection 8 hour continuous use battery life (>300 hou...

If this happens, there's no need to worry! This isn't a difficult issue to correct. There's several ways we can get you back on Trackside and functioning. This article will list them from fastest and most secure, to may take a bit longer and "you should probab...

If you store your equipment away over the winter, There are a few best practices to make sure you have your equipment set up and running smoothly before your first event of the season: Setup, test and update all point-of-sale units. If you put your POS unit...

This article will aim to make changing the paper in the Trackside Handheld a breeze. Step 1 - Obtain the Correct Paper The paper in the Trackside Handheld must be 2 1/4 inch x 50 ft (57mm x 15.25m) thermal paper in order to function properly. The paper must ...

This article will cover a workaround to prevent extra characters from appearing when swiping a card in the Trackside Handheld that specifically affects users using the Cardpointe payment gateway. A fix for this is in progress. Step 1 - Use Scan New Card Fea...