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This article will go over accepting payment after an order has been created on the Trackside Handheld. Step 1 - Apply Credits (Coupons, Gift Cards, Cancellation Codes) if Applicable Continuing from the last article, at this point, you should already be looki...

This article will show you how to close the till on your register from the Trackside Handheld. Step 1 - Close the Till Again, if you're familiar with operating the hardware Point-of-Sale, this process should feel very familiar. If you're not, I assure you th...

This article will aim to make changing the paper in the Trackside Handheld a breeze. Step 1 - Obtain the Correct Paper The paper in the Trackside Handheld must be 2 1/4 inch x 50 ft (57mm x 15.25m) thermal paper in order to function properly. The paper must ...

This article will cover a workaround to prevent extra characters from appearing when swiping a card in the Trackside Handheld that specifically affects users using the Cardpointe payment gateway. A fix for this is in progress. Step 1 - Use Scan New Card Fea...

This article will assist you in troubleshooting the receipt printer malfunctioning on the Trackside Handheld. Step 1 - Ensure the Paper You're Using is Correct The printer paper in the Trackside Handheld should be 2 1/4 inch x 50 ft (57mm x 15.25m) thermal p...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This article will cover selling a hard card gift card and activating one of your pre-ordered card...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.  This article will cover selling a receipt printed gift card at the Point of Sale. This will prin...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.  This article will cover taking a receipt printed gift card and turning it into an email for a cu...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This article will clarify some of the prerequisites required to sell your gift cards at the Point...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.  This article will show how to create product mappings for the Virtual Point of Sale and a couple...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This article will assist you with establishing a general gift card product so you can then set th...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This article will give you a preview of the hard card gift card ordering options that will be mad...

This article will show you how to reprint a receipt for an order completed at the POS. Step 1 - Navigate to Orders To reprint a receipt for a POS transaction, we must navigate to the Orders screen. Start by hovering over Commerce in the Management Menu. W...

This article will show you what you need to do to power on your Trackside Handheld for the first time and get it operational. Step 1 - Give the Handheld Power Start by unpacking your Handheld from the box. You should have your Handheld, a power adapter, a Us...

This article will outline steps you need to perform in order to have your Trackside Handhelds prepared for use during an event. Prerequisites for Handheld Operation See Trackside Handheld Quick Start Guide for initial setup & power on of your Trackside Handh...

By default, the Trackside Home Page is the Events Page. With more advanced configurations, like for those using their Trackside site as their track or organization's website, the Home Page may be set to another piece of content you've generated through Tracksi...