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Using Your Account
FAQs and tips involving managing your account on Trackside based sites.
Account Features
Some of the ways Trackside makes both the racer's and spectator's lives easier.
End User Terms of Use
This contains Terms of Use for racers & spectators using the Trackside platform.
Customer Support Troubleshooting
Issues that may arise related to customer or staff support
Trackside RapidScan I
The RapidScan I from Trackside is the fastest, easiest & most reliable way to scan QR code tickets and keep a race track gate moving quickly. It was built based on industrial warehousing standards, making it reliable, durable, and ready to grab-and-go with no ...
Trackside Handheld Troubleshooting
Issues & troubleshooting steps arising with the Trackside Handheld
Prerequisites
Event Cancellation
Trackside Register Gen 1 - Monitor & PC Assembly
Trouble with the Monitor & PC portion of the Trackside Register Gen 1
Trackside Register Gen 1 - Receipt Printer
Trouble with the Receipt Printer portion of the Trackside Register Gen 1
Cancellation Code Redemption
Electronic Waiver & Tech Card Usage
Not all tracks/organizations are fully utilizing Trackside's digital waivers and other "pre-event" features so this section is not applicable to everyone. Those that are using these features will typically send you a pre-event email instructing you to complete...
Prerequisites
People
Notices & Updates
On occasion, device software updates may occur which will require user intervention to adjust settings or make other changes. These will be sent via email to all Trackside customers as well as posted here for historic purposes.
Participant Check-in (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.
Trackside Register Gen 1 - Misc Troubleshooting
Other issues that may arise with the Trackside Register Gen 1
Add More Items
If you only need to adjust quantities of items already in the cart, you may use the plus or minus signs to adjust quantities of certain items on the ticket. Note - When you use these buttons, adjust them one at a time and allow the screen to load before furth...
Apply Gift Card (In Progress)
Click Apply Gift Card
Apply Coupon (In Progress)
Click Apply Coupon
Pay by Cash
Ensure Coupons and Gift Cards are applied prior to performing this step! Step 1- Click Pay by Cash From the Checkout screen, click on Pay by Cash. Step 2 - Input cash tendered On the following screen, enter the amount of cash tendered. Step 3 - Click ...
Pay by Credit
Ensure Coupons and Gift Cards are applied prior to performing this step! Step 1 - Click Pay by Credit From the Checkout screen, click on Pay by Credit. Step 2 - Input Card Information On the following screen, use a card reader to swipe the credit card. (...
Close Till
At the end of the day or end of your shift, you should close the till. Step 1 - Click Close Till Once you are ready to end your Point-Of-Sale session, you will begin by clicking Close Till on the Point-Of-Sale Cart screen. Step 2 - Session Summary This w...
Via Bluetooth - Android
This article will assist you in connecting a Trackside Bluetooth QR Scanner to an Android Bluetooth device. Want a different type of connection or having Bluetooth issues? See Via USB Dongle or Via Wired USB. Trackside Scanner Connection Sheet The most up t...
Via USB Dongle
This article will show you how to wirelessly connect your Trackside Bluetooth QR Scanner to the Trackside Point of Sale using the included dongles. The USB dongles are factory paired with the scanners, so if a dongle is lost, this method will no longer work f...
Via Wired USB
This article will assist you in connecting your Trackside Bluetooth QR Scanner to your Trackside Point of Sale with a cable. This method will charge the scanner as you use it. If you ever need a replacement cable, these are easily replaced locally. You just n...
Edit an Event Listing
See Editing Events & Pricing
Event Listing (Content)
See the Glossary article for Event Listing to understand an Event Listing's purpose. Edit the Event Listing to update: Event Title Event Dates Event Description Important Times Linked Participant Registration Product & Description Linked General Admis...
Participant Registration (Product)
See the Glossary article Participant Registration Product for a definition and the role of a Participant Registration Product. Edit the Participant Registration Product as described in Edit a Participant Registration Product to update: Title Date Front G...
General Admission Ticket (Product)
See the General Admission Ticket Product article in the Glossary for an explanation of General Admission Ticket Products. Edit the General Admission Ticket Product to update: Title Date Front Gate hours Track Loyalty Points FAQ Special Instructions ...
Products Generating QR Codes
The products set to generate QR codes are your General Admission Ticket Products and Participant Registration Products. These will print on receipts for tickets bought on site at a Point-Of-Sale, and will be generated in their own email for customers buying ti...
View an Unpublished Event Listing
Where is my Event? If you'd like to return to an unpublished Event Listing, you won't be able to find it on the Events Page Go to Content Once logged in, you can view all of your Event Listings, published and unpublished on your Content Page. Click on the C...
View a Published Event Listing
There are a couple ways to view a published Event Listing. Easy Method - Events Page The easiest way to find a published Event Listing is to click on it from your Events Page. Alternative Method - Content Step 1: Click Content If you're having trouble f...
Event Title
Follow the instructions below to edit an Event Listing Title. It's important to understand the relationship between Event Listings and Products. Editing the Event Title of your Event Listing will NOT automatically update the Title of the associated Participan...
Event Date
Note that this is for the overall Event Listing and is going to show on the Event Listing page only. If you are changing the event date, you'll also need to change the date on the linked General Admission Ticket Product and Participant Registration Product. S...
Event Description
Note that this is for the overall Event Listing and will be seen by both those looking to buy General Admission Ticket Products and Participant Registration Products. Use this for any information that is applicable to BOTH participants and general ticket holde...
Important Times
Note that this is for the overall Event Listing and will be seen by both those looking to buy General Admission Ticket Products and Participant Registration Products. If you need to address just one group or the other, see Edit a General Admission Ticket Produ...