Search Results

If this happens, there's no need to worry! This isn't a difficult issue to correct. There's several ways we can get you back on Trackside and functioning. This article will list them from fastest and most secure, to may take a bit longer and "you should probab...

If you store your equipment away over the winter, There are a few best practices to make sure you have your equipment set up and running smoothly before your first event of the season: Setup, test and update all point-of-sale units. If you put your POS unit...

This article will aim to make changing the paper in the Trackside Handheld a breeze. Step 1 - Obtain the Correct Paper The paper in the Trackside Handheld must be 2 1/4 inch x 50 ft (57mm x 15.25m) thermal paper in order to function properly. The paper must ...

This article will cover a workaround to prevent extra characters from appearing when swiping a card in the Trackside Handheld that specifically affects users using the Cardpointe payment gateway. A fix for this is in progress. Step 1 - Use Scan New Card Fea...

This article will assist you in troubleshooting the receipt printer malfunctioning on the Trackside Handheld. Step 1 - Ensure the Paper You're Using is Correct The printer paper in the Trackside Handheld should be 2 1/4 inch x 50 ft (57mm x 15.25m) thermal p...

Below you will find information relating to the filters and column data found in the Event Revenue Report and will provide a basic understanding of how it works and where the data is drawn from. You will find this report under Trackside > Reports > Event Reve...

Below you will find information relating to the filters and column data found in the Basic Accounting Report and will provide a basic understanding of how it works and where the data is drawn from. You will find this report under Trackside > Reports > Basic A...

Below you will find information relating to the filters and column data found in the Detailed Accounting Report and will provide a basic understanding of how it works and where the data is drawn from. You can find this report under Trackside > Reports > Detai...

Below you will find information relating to the filters and column data found in the Misc Charge Report and will provide a basic understanding of how it works and where the data is drawn from. FILTERS/TOOLS Start Date A selection made in the start date filt...

By default, Trackside's terminology is as follows: Participant Registration Product - shown to customers as "Participant/Driver" General Ticket Product - shown to customers as "General Admission/Spectator"  You can change the default terminology of "Dri...

This article will show you what you need to do to power on your Trackside Handheld for the first time and get it operational. Step 1 - Give the Handheld Power Start by unpacking your Handheld from the box. You should have your Handheld, a power adapter, a Us...

By default, the Trackside Home Page is the Events Page. With more advanced configurations, like for those using their Trackside site as their track or organization's website, the Home Page may be set to another piece of content you've generated through Tracksi...