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This article will show you how to power your Trackside Handheld on and get you to the home screen. Step 1 - Power the Handheld On Hold the smaller power button down on the left side of the Handheld until the screen lights up. Step 2 - Unlock the Handheld ...

This article will show you how to check your Trackside Handheld for updates, then perform those updates. Step 1 – Check for system updates On the home screen of the Handheld, click on the System Update icon. If you do not see the icon, you can swipe left or ...

This article will show you how to begin your point of sale session on the Trackside Handheld. See Prerequisites for a list of conditions to be met before preparing your session. Step 1 – Open Trackside Continuing from Turning on and Accessing the Trackside ...

This article will show you how to put an order together with the Trackside Handheld. This article is intended to supplement the Using the Point-Of-Sale chapter, beginning at the Add Item by Clicking a Button (Product or Ticket) article. The processes are the s...

This article will go over accepting payment after an order has been created on the Trackside Handheld. Step 1 - Apply Credits (Coupons, Gift Cards, Cancellation Codes) if Applicable Continuing from the last article, at this point, you should already be looki...

This article will show you how to close the till on your register from the Trackside Handheld. Step 1 - Close the Till Again, if you're familiar with operating the hardware Point-of-Sale, this process should feel very familiar. If you're not, I assure you th...

This article will aim to make changing the paper in the Trackside Handheld a breeze. Step 1 - Obtain the Correct Paper The paper in the Trackside Handheld must be 2 1/4 inch x 50 ft (57mm x 15.25m) thermal paper in order to function properly. The paper must ...

This article will cover a workaround to prevent extra characters from appearing when swiping a card in the Trackside Handheld that specifically affects users using the Cardpointe payment gateway. A fix for this is in progress. Step 1 - Use Scan New Card Fea...

This article will assist you in troubleshooting the receipt printer malfunctioning on the Trackside Handheld. Step 1 - Ensure the Paper You're Using is Correct The printer paper in the Trackside Handheld should be 2 1/4 inch x 50 ft (57mm x 15.25m) thermal p...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This article will cover selling a hard card gift card and activating one of your pre-ordered card...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.  This article will cover selling a receipt printed gift card at the Point of Sale. This will prin...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.  This article will cover taking a receipt printed gift card and turning it into an email for a cu...

Below you will find information relating to the filters and column data found in the Event Revenue Report and will provide a basic understanding of how it works and where the data is drawn from. You will find this report under Trackside > Reports > Event Reve...

Below you will find information relating to the filters and column data found in the Basic Accounting Report and will provide a basic understanding of how it works and where the data is drawn from. You will find this report under Trackside > Reports > Basic A...

Below you will find information relating to the filters and column data found in the Detailed Accounting Report and will provide a basic understanding of how it works and where the data is drawn from. You can find this report under Trackside > Reports > Detai...

Below you will find information relating to the filters and column data found in the Misc Charge Report and will provide a basic understanding of how it works and where the data is drawn from. FILTERS/TOOLS Start Date A selection made in the start date filt...

By default, Trackside's terminology is as follows: Participant Registration Product - shown to customers as "Participant/Driver" General Ticket Product - shown to customers as "General Admission/Spectator"  You can change the default terminology of "Dri...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This article will clarify some of the prerequisites required to sell your gift cards at the Point...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.  This article will show how to create product mappings for the Virtual Point of Sale and a couple...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate. This article will assist you with establishing a general gift card product so you can then set th...