Skip to main content
Advanced Search
Search Terms
Content Type

Exact Matches
Tag Searches
Date Options
Updated after
Updated before
Created after
Created before

Search Results

309 total results found

Using Your Account

FAQs and tips involving managing your account on Trackside based sites.

Account Features

Some of the ways Trackside makes both the racer's and spectator's lives easier.

End User Terms of Use

This contains Terms of Use for racers & spectators using the Trackside platform.

Customer Support Troubleshooting

Issues that may arise related to customer or staff support

Trackside RapidScan I

The RapidScan I from Trackside is the fastest, easiest & most reliable way to scan QR code tickets and keep a race track gate moving quickly. It was built based on industrial warehousing standards, making it reliable, durable, and ready to grab-and-go with no ...

Learning Module & Instruction Troubleshooting

Potential issues and past lessons with the Learning Module portion of Trackside

Virtual Point of Sale Troubleshooting

This Book will cover potential issues and lessons for using the software point of sale built into Trackside.

Loyalty Rewards Data Dictionary

Dev notes for loyalty rewards

Trackside Handheld Troubleshooting

Issues & troubleshooting steps arising with the Trackside Handheld

Orders & Order Operations

Customer Service

Prerequisites

Event Cancellation

Event Cancellation

Event Cancellation

Trackside Register Gen 1 - Monitor & PC Assembly

Trackside Register Gen 1 Troubleshooting

Trouble with the Monitor & PC portion of the Trackside Register Gen 1

Trackside Register Gen 1 - Receipt Printer

Trackside Register Gen 1 Troubleshooting

Trouble with the Receipt Printer portion of the Trackside Register Gen 1

Cancellation Code Redemption

Event Cancellation

Electronic Waiver & Tech Card Usage

Before Arrival

Not all tracks/organizations are fully utilizing Trackside's digital waivers and other "pre-event" features so this section is not applicable to everyone. Those that are using these features will typically send you a pre-event email instructing you to complete...

Prerequisites

Digital Waivers & Tech Form (Modified P...

People

Customer Service

Notices & Updates

Trackside Handheld

On occasion, device software updates may occur which will require user intervention to adjust settings or make other changes. These will be sent via email to all Trackside customers as well as posted here for historic purposes.

Participant Check-in (Modified Plan Feature)

Participant Check-in (Modified Plan Fea...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may change your per-ticket usage rate to the associated higher rate.

Trackside Register Gen 1 - Misc Troubleshooting

Trackside Register Gen 1 Troubleshooting

Other issues that may arise with the Trackside Register Gen 1

Using the Trackside Handheld

The Day of Your Event

Add More Items

The Day of Your Event Using the Point-Of-Sale

If you only need to adjust quantities of items already in the cart, you may use the plus or minus signs to adjust quantities of certain items on the ticket. Note - When you use these buttons, adjust them one at a time and allow the screen to load before furth...

Apply Gift Card (In Progress)

The Day of Your Event Using the Point-Of-Sale

Click Apply Gift Card

Apply Coupon (In Progress)

The Day of Your Event Using the Point-Of-Sale

Click Apply Coupon

Pay by Cash

The Day of Your Event Using the Point-Of-Sale

Ensure Coupons and Gift Cards are applied prior to performing this step! Step 1- Click Pay by Cash From the Checkout screen, click on Pay by Cash. Step 2 - Input cash tendered On the following screen, enter the amount of cash tendered. Step 3 - Click ...

Pay by Credit

The Day of Your Event Using the Point-Of-Sale

Ensure Coupons and Gift Cards are applied prior to performing this step! Step 1 - Click Pay by Credit From the Checkout screen, click on Pay by Credit. Step 2 - Input Card Information On the following screen, use a card reader to swipe the credit card. (...

Close Till

The Day of Your Event Using the Point-Of-Sale

At the end of the day or end of your shift, you should close the till. Step 1 - Click Close Till Once you are ready to end your Point-Of-Sale session, you will begin by clicking Close Till on the Point-Of-Sale Cart screen. Step 2 - Session Summary This w...

Via Bluetooth - Android

The Day of Your Event Connecting a Scanner

This article will assist you in connecting a Trackside Bluetooth QR Scanner to an Android Bluetooth device. Want a different type of connection or having Bluetooth issues? See Via USB Dongle or Via Wired USB. Trackside Scanner Connection Sheet The most up t...

Via USB Dongle

The Day of Your Event Connecting a Scanner

This article will show you how to wirelessly connect your Trackside Bluetooth QR Scanner to the Trackside Point of Sale using the included dongles. The USB dongles are factory paired with the scanners, so if a dongle is lost, this method will no longer work f...

Via Wired USB

The Day of Your Event Connecting a Scanner

This article will assist you in connecting your Trackside Bluetooth QR Scanner to your Trackside Point of Sale with a cable. This method will charge the scanner as you use it. If you ever need a replacement cable, these are easily replaced locally. You just n...

Edit an Event Listing

Event Setup Edit an Event Listing

See Editing Events & Pricing

Event Listing (Content)

Editing Events & Pricing Understanding Event Components

See the Glossary article for Event Listing to understand an Event Listing's purpose. Edit the Event Listing to update: Event Title Event Dates Event Description Important Times Linked Participant Registration Product & Description Linked General Admis...

Participant Registration (Product)

Editing Events & Pricing Understanding Event Components

See the Glossary article Participant Registration Product for a definition and the role of a Participant Registration Product. Edit the Participant Registration Product as described in Edit a Participant Registration Product to update: Title Date Front G...

General Admission Ticket (Product)

Editing Events & Pricing Understanding Event Components

See the General Admission Ticket Product article in the Glossary for an explanation of General Admission Ticket Products. Edit the General Admission Ticket Product to update: Title Date Front Gate hours Track Loyalty Points FAQ Special Instructions ...

Products Generating QR Codes

Editing Events & Pricing Understanding Event Components

The products set to generate QR codes are your General Admission Ticket Products and Participant Registration Products. These will print on receipts for tickets bought on site at a Point-Of-Sale, and will be generated in their own email for customers buying ti...

View an Unpublished Event Listing

Editing Events & Pricing Edit an Event Listing

Where is my Event? If you'd like to return to an unpublished Event Listing, you won't be able to find it on the Events Page Go to Content Once logged in, you can view all of your Event Listings, published and unpublished on your Content Page. Click on the C...

View a Published Event Listing

Editing Events & Pricing Edit an Event Listing

There are a couple ways to view a published Event Listing. Easy Method - Events Page The easiest way to find a published Event Listing is to click on it from your Events Page. Alternative Method - Content Step 1: Click Content If you're having trouble f...

Event Title

Editing Events & Pricing Edit an Event Listing

Follow the instructions below to edit an Event Listing Title. It's important to understand the relationship between Event Listings and Products. Editing the Event Title of your Event Listing will NOT automatically update the Title of the associated Participan...

Event Date

Editing Events & Pricing Edit an Event Listing

Note that this is for the overall Event Listing and is going to show on the Event Listing page only. If you are changing the event date, you'll also need to change the date on the linked General Admission Ticket Product and Participant Registration Product. S...

Event Description

Editing Events & Pricing Edit an Event Listing

Note that this is for the overall Event Listing and will be seen by both those looking to buy General Admission Ticket Products and Participant Registration Products. Use this for any information that is applicable to BOTH participants and general ticket holde...

Important Times

Editing Events & Pricing Edit an Event Listing

Note that this is for the overall Event Listing and will be seen by both those looking to buy General Admission Ticket Products and Participant Registration Products. If you need to address just one group or the other, see Edit a General Admission Ticket Produ...