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General Ticket

Event Setup Event Setup Assistant

Continuing from where Participant Event left off, we're now going to set up the General Admission...

Updated 2 months ago by Justin

Participant Event

Event Setup Event Setup Assistant

Continuing from where Event Details left off, we'll now set up the Participant Registration Produ...

Updated 2 months ago by Justin

Event Details

Event Setup Event Setup Assistant

It's time to setup of your first event using the Event Setup Assistant - ensure you have the prer...

Updated 2 months ago by Justin

Basic Info

Trackside RapidScan I

RapidScan I - PDA/Smartphone sized handheld ticket scanner Built-in long range, laser targeted...

Updated 2 months ago by Justin

Send a Test Newsletter Issue

E-mails & Text Messaging E-mail Newsletters

Until this section of the How To gets a little more filled in, for the time being, you can look a...

Updated 3 months ago by Justin

Send a Newsletter Issue

E-mails & Text Messaging E-mail Newsletters

(This is a quick placeholder outline from a support email Sarah sent. Images and any further elab...

Updated 3 months ago by Justin

Cancel an Event

Event Cancellation Event Cancellation

This article will show you how to cancel an event and issue refunds in one batch job instead of h...

Updated 5 months ago by Justin

Reviewing Spectator Waivers at the Front Gate (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P... Spectator Waivers (Modified Plan Feature)

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 6 months ago by Justin

Reviewing Participant Waivers at Check-in / Tech (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P... Participant Waivers (Modified Plan Feat...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 6 months ago by Justin

Prerequisites

The Day of Your Event Using the Point-Of-Sale

You must have products to sell which are created with Event Setup Assistant and/or Product Setup ...

Updated 6 months ago by Justin

Apply Gift Card (In Progress)

The Day of Your Event Using the Point-Of-Sale

Click Apply Gift Card

Updated 6 months ago by Justin

Apply Coupon (In Progress)

The Day of Your Event Using the Point-Of-Sale

Click Apply Coupon

Updated 6 months ago by Justin

Open Till

The Day of Your Event Using the Point-Of-Sale

Step 1 - Navigate to Point of Sale Sign In & Hover Over Trackside After signing in, Hover over ...

Updated 6 months ago by Trackside Admin

Add Item by Scanning Barcode

The Day of Your Event Using the Point-Of-Sale

Prerequisites You must have the Trackside Bluetooth QR Scanner connected. (See Via Bluetooth , V...

Updated 6 months ago by Justin

Add Item by Clicking a Button (Product or Ticket)

The Day of Your Event Using the Point-Of-Sale

If your Point-Of-Sale screen does not have any buttons, see Product Mapping (Add Buttons to POS S...

Updated 6 months ago by Trackside Admin

Checkout

The Day of Your Event Using the Point-Of-Sale

Once your order is complete and the customer is ready to check out, click the Checkout button bel...

Updated 6 months ago by Justin

Cancel Sale

The Day of Your Event Using the Point-Of-Sale

If you need to completely cancel a sale, the Cancel Sale button is available to you in the Checko...

Updated 6 months ago by Justin

Add a Participant Registration at the Point-Of-Sale

The Day of Your Event Using the Point-Of-Sale

If you are selling a Participant Registration from the Point-Of-Sale, you will have to fill out t...

Updated 6 months ago by Justin

Add Item by Product Lookup

The Day of Your Event Using the Point-Of-Sale

If your Point-Of-Sale screen does not have any buttons, see Product Mapping (Add Buttons to POS S...

Updated 6 months ago by Trackside Admin

Add More Items

The Day of Your Event Using the Point-Of-Sale

If you only need to adjust quantities of items already in the cart, you may use the plus or minus...

Updated 6 months ago by Trackside Admin