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Open Till

The Day of Your Event Using the Point-Of-Sale

Step 1 - Navigate to Point of Sale Sign In & Hover Over Trackside After signing in, Hover over ...

Updated 4 days ago by Trackside Admin

Add Item by Scanning Barcode

The Day of Your Event Using the Point-Of-Sale

Prerequisites You must have the Trackside Bluetooth QR Scanner connected. (See Via Bluetooth , V...

Updated 4 days ago by Justin

Add Item by Clicking a Button (Product or Ticket)

The Day of Your Event Using the Point-Of-Sale

If your Point-Of-Sale screen does not have any buttons, see Product Mapping (Add Buttons to POS S...

Updated 4 days ago by Trackside Admin

Add a Participant Registration at the Point-Of-Sale

The Day of Your Event Using the Point-Of-Sale

If you are selling a Participant Registration from the Point-Of-Sale, you will have to fill out t...

Updated 4 days ago by Justin

Add Item by Product Lookup

The Day of Your Event Using the Point-Of-Sale

If your Point-Of-Sale screen does not have any buttons, see Product Mapping (Add Buttons to POS S...

Updated 4 days ago by Trackside Admin

Add Miscellaneous Charge or Discount

The Day of Your Event Using the Point-Of-Sale

Positive numbers = charge Negative numbers = discount! Step 1 - Click Misc Charge To add a mis...

Updated 4 days ago by Trackside Admin

Checkout

The Day of Your Event Using the Point-Of-Sale

Once your order is complete and the customer is ready to check out, click the Checkout button bel...

Updated 4 days ago by Justin

Cancel Sale

The Day of Your Event Using the Point-Of-Sale

If you need to completely cancel a sale, the Cancel Sale button is available to you in the Checko...

Updated 4 days ago by Justin

Add More Items

The Day of Your Event Using the Point-Of-Sale

If you only need to adjust quantities of items already in the cart, you may use the plus or minus...

Updated 4 days ago by Trackside Admin

Apply Gift Card (In Progress)

The Day of Your Event Using the Point-Of-Sale

Click Apply Gift Card

Updated 4 days ago by Justin

Apply Coupon (In Progress)

The Day of Your Event Using the Point-Of-Sale

Click Apply Coupon

Updated 4 days ago by Justin

Pay by Cash

The Day of Your Event Using the Point-Of-Sale

Ensure Coupons and Gift Cards are applied prior to performing this step! Step 1- Click Pay by Ca...

Updated 4 days ago by Trackside Admin

Pay by Credit

The Day of Your Event Using the Point-Of-Sale

Ensure Coupons and Gift Cards are applied prior to performing this step! Step 1 - Click Pay by C...

Updated 4 days ago by Trackside Admin

Close Till

The Day of Your Event Using the Point-Of-Sale

At the end of the day or end of your shift, you should close the till. Step 1 - Click Close Till...

Updated 4 days ago by Trackside Admin

Important!

The Day of Your Event Using the Point-Of-Sale

There are 3 very important concepts to remember when logging into devices and opening tills: 1. ...

Updated 4 days ago by Trackside Admin

Important Note Regarding Auto Scan

The Day of Your Event Using the Point-Of-Sale

Take note of the Auto Scan warning at the top of the Checkout screen. When displayed, this warnin...

Updated 4 days ago by Trackside Admin

Receipt

The Day of Your Event Using the Point-Of-Sale

Once payment is complete, the customer's receipt should print, or you will receive a prompt to pr...

Updated 4 days ago by Justin

Customer Has Difficulty Initially Claiming Their Account

Customer Support Issues

If a customer attends one of your events and pays for it at the gate, they have the option to lat...

Updated 1 month ago by Justin

Edit Profile

Customer Service User Profile

This article will save you a couple steps and show you how to edit a customer profile if you've a...

Updated 1 month ago by Justin

I'm Having Trouble With My Scanner

Point of Sale Troubleshooting

First - Check Charge The easiest check for this is to verify that the scanner has some level of ...

Updated 1 month ago by Trackside Admin