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Cancel an Event

Event Cancellation Event Cancellation

This article will show you how to cancel an event and make credits available to your customers in...

Updated 4 days ago by Justin

What if I need to cancel? Can I get a refund?

Using Your Account

Take a look at your track’s refund policy. You can also reach out to your track/organization by v...

Updated 5 days ago by Justin

Email Template - Event Cancellation for POS Orders

Event Cancellation Prerequisites

This article will walk you through basic settings for your emails that go out for an event cancel...

Updated 5 days ago by Justin

Email Template - Event Cancellation for Online Orders

Event Cancellation Prerequisites

This article will walk you through basic settings for your emails that go out for an event cancel...

Updated 5 days ago by Justin

Point of Sale Receipt - Editing Cancellation Code & Text

Event Cancellation Prerequisites

This article will show you how to change the text for the cancellation code at the bottom of the ...

Updated 5 days ago by Justin

Checking For & Running Updates on the Trackside Handheld

The Day of Your Event Using the Trackside Handheld

This article will show you how to check your Trackside Handheld for updates, then perform those u...

Updated 1 week ago by Justin

Suggestion for if a Customer Asks for an Email Copy of a Receipt Printed Gift Card

Credits Selling Gift Cards at the Point of Sale

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 week ago by Justin

Selling a Receipt Printed Gift Card from the Point of Sale

Credits Selling Gift Cards at the Point of Sale

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 week ago by Justin

Selling a Hard Card Gift Card at the Point of Sale

Credits Selling Gift Cards at the Point of Sale

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 week ago by Justin

Product Mapping (Add Buttons to POS Screen)

Point-Of-Sale Configuration

This article will help you get easily selectable buttons set up on your POS for quicker selection...

Updated 1 week ago by Justin

Mapping a Gift Card Product to the Point of Sale

Credits Selling Gift Cards at the Point of Sale

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 1 week ago by Justin

Prerequisites

Credits Selling Gift Cards at the Point of Sale

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 2 weeks ago by Justin

Hard Card Gift Card Options

Credits Gift Cards

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 2 weeks ago by Justin

Gift Card Setup

Credits Gift Cards

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Updated 2 weeks ago by Justin

Setting up Registers and Register Groups

Point-Of-Sale Configuration

Setting Up Register Groups Step 1 - Navigate to Register Groups Once logged in, we will navi...

Updated 3 weeks ago by Justin

Closing Till on the Trackside Handheld

The Day of Your Event Using the Trackside Handheld

This article will show you how to close the till on your register from the Trackside Handheld. S...

Updated 3 weeks ago by Justin

Payment on the Trackside Handheld

The Day of Your Event Using the Trackside Handheld

This article will go over accepting payment after an order has been created on the Trackside Hand...

Updated 3 weeks ago by Justin

Building an Order on the Trackside Handheld

The Day of Your Event Using the Trackside Handheld

This article will show you how to put an order together with the Trackside Handheld. This article...

Updated 1 month ago by Justin

Starting a Point-of-sale Session on the Trackside Handheld

The Day of Your Event Using the Trackside Handheld

This article will show you how to begin your point of sale session on the Trackside Handheld. Se...

Updated 1 month ago by Justin

Loading Paper in the Trackside Handheld

The Day of Your Event Using the Trackside Handheld

This article will aim to make changing the paper in the Trackside Handheld a breeze. Step 1 - Ob...

Updated 1 month ago by Justin