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References

Shown below are all the known pages in the system that link to this item.

Driver Classifications

Event Setup Prerequisites

Every event is going to have different classes for drivers to participate in. In this article, we...

Ticket Types

Event Setup Prerequisites

This article will help you set up new (or edit existing) Ticket Types for General Admission Ticke...

Garage (Vehicle Components & Options)

Event Setup Prerequisites

When participants register for an event, they will need to select (or create) a vehicle from thei...

Tracks

Event Setup Prerequisites

During onboarding, we set these up for you. If you are a track facility, you will not need to...

Event Details

Event Setup Event Setup Assistant

It's time to setup of your first event using the Event Setup Assistant - ensure you have the prer...

View an Unpublished Event Listing

Editing Events & Pricing Edit an Event Listing

Where is my Event? If you'd like to return to an unpublished Event Listing, you won't be able to...

View a Published Event Listing

Editing Events & Pricing Edit an Event Listing

There are a couple ways to view a published Event Listing. Easy Method - Events Page The easies...

Find & Edit a Participant Registration Product from Product Page

Editing Events & Pricing Edit a Participant Registration Product

This series of articles will help guide you through editing a Participant Registration Product af...

Find & Edit a General Admission Ticket Product from Product Page

Editing Events & Pricing Edit a General Admission Ticket Product

This series of articles will help guide you through editing a General Admission Ticket Product af...

Upload Spectator Waiver (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P... Spectator Waivers (Modified Plan Feature)

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Upload Participant Waiver (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P... Participant Waivers (Modified Plan Feat...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Upload Tech Form (Modified Plan Feature)

Digital Waivers & Tech Form (Modified P... Tech Form (Modified Plan Feature)

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Base Product

Products Product Setup Assistant

The next few walkthroughs are going to take you from start to finish generating a product for sal...

Find/View a Product

Products Managing Products

Once they're created, all of your Products will live on your Product Page. This article will show...

Manage Product

Products Managing Products

This article will follow up from Find/View a Product and help you manage your Products once you h...

Manage & Receive Stock

Products Managing Products

This article will show you how to manage & receive stock for your merchandise & concession Produc...

Race Control & Safety (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Find a Participant (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modifed Plan feature. If you are on a lower level plan, use of this feature may c...

Tech Card (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Emergency Info (Modifed Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Timing & Scoring Entry (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Exporting Data (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Participant Status (Modified Plan Feature)

Race Control & Safety (Modified Plan Fe...

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Find & View a Customer Account

Customer Service People

This article will walk you through the People Page and filters available for finding customer acc...

Find a Customer Order

Customer Service Orders & Order Operations

This article will show you the filters on the Orders screen. Step 1 - Navigate to Orders To loo...

My Events

Customer Service User Profile

This article will walk you through the My Events tab on the user profile you access from the Peop...

My Garage

Customer Service User Profile

This article will show you through the My Garage tab in the User Profile you'll access from the P...

Reward Points (Pro Plan Feature)

Customer Service User Profile

Note: This is a Pro Plan feature. If you are on a lower level plan, use of this feature may chang...

Coupons (Modified Plan Feature)

Customer Service User Profile

Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...

Orders

Customer Service User Profile

This article will show you how to view customer orders from the user profile via the People Page....

Address Book

Customer Service User Profile

This article will show you the Address Book tab in the User Profile you access from the People Pa...

Newsletters

Customer Service User Profile

This article will show you the Newsletters tab in the User Profile you access from the People Pag...

View Completed Orders

Customer Service Orders & Order Operations

This article will show you how to bring up completed orders in Orders. Step 1 - Navigate to Orde...

View Pending Carts

Customer Service Orders & Order Operations

This article will show you where to view in progress carts to assist with customer orders and som...

Transfer a Ticket / Product

Customer Service Orders & Order Operations

This article will show you how to transfer a Participant Registration Product or General Admissio...

Cancel a Ticket

Customer Service Orders & Order Operations

This article will cover cancellation of a single ticket. If you are cancelling your event, do not...

Issue Refund

Customer Service Orders & Order Operations

This article will show you how to issue a full or partial refund toward a payment for an order. ...

Cancel an Event

Event Cancellation Event Cancellation

This article will show you how to cancel an event and issue refunds in one batch job instead of h...

Cancellation Code Redemption at the POS

Event Cancellation Cancellation Code Redemption

Step 1 - Navigate to Staff Cancellation Code Redemption Hover your cursor over Trackside in the ...

Scanning Pre-Sold Tickets at the Gate

The Day of Your Event Scanning Pre-sold Tickets

This article will show you how to check in racers & spectators and accept tickets for your event ...

Assign a Product Loyalty Points (Pro Plan Feature)

Products Managing Products

Note: This is a Pro Plan feature. If you are on a lower level plan, use of this feature may chang...

Edit Customer Account

Customer Service People

This article will walk you through how to edit a Customer Account from the People Page. If you're...

View Order Details

Customer Service Orders & Order Operations

This article will pick up from View Completed Orders and Find a Customer Order and show you how t...

Reassign an Entire Order

Customer Service Orders & Order Operations

This article will show you how to reassign an entire order from one customer account to another. ...

Edit Pending Carts

Customer Service Orders & Order Operations

This article will show you around editing in progress carts to assist with customer orders and so...

Apply a Payment to a Pending Cart

Customer Service Orders & Order Operations

This article will show you how to manually apply a payment to in progress carts to assist with cu...

Resend a Receipt for a Completed Web Order

Customer Service Orders & Order Operations

This article will show you how to resend a receipt to a customer for a completed web order in the...

Resend Tickets For a Completed Order

Customer Service Orders & Order Operations

This article will show you how to resend tickets to a customer for a completed order in the case ...