References
Shown below are all the known pages in the system that link to this item.
Driver Classifications
Every event is going to have different classes for drivers to participate in. In this article, we...
Ticket Types
This article will help you set up new (or edit existing) Ticket Types for General Admission Ticke...
Garage (Vehicle Components & Options)
When participants register for an event, they will need to select (or create) a vehicle from thei...
Tracks
During onboarding, we set these up for you. If you are a track facility, you will not need to...
Event Details
It's time to setup of your first event using the Event Setup Assistant - ensure you have the prer...
View an Unpublished Event Listing
Where is my Event? If you'd like to return to an unpublished Event Listing, you won't be able to...
View a Published Event Listing
There are a couple ways to view a published Event Listing. Easy Method - Events Page The easies...
Find & Edit a Participant Registration Product from Product Page
This series of articles will help guide you through editing a Participant Registration Product af...
Find & Edit a General Admission Ticket Product from Product Page
This series of articles will help guide you through editing a General Admission Ticket Product af...
Upload Spectator Waiver (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Upload Participant Waiver (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Upload Tech Form (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Base Product
The next few walkthroughs are going to take you from start to finish generating a product for sal...
Find/View a Product
Once they're created, all of your Products will live on your Product Page. This article will show...
Manage Product
This article will follow up from Find/View a Product and help you manage your Products once you h...
Manage & Receive Stock
This article will show you how to manage & receive stock for your merchandise & concession Produc...
Race Control & Safety (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Find a Participant (Modified Plan Feature)
Note: This is a Modifed Plan feature. If you are on a lower level plan, use of this feature may c...
Tech Card (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Emergency Info (Modifed Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Timing & Scoring Entry (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Exporting Data (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Participant Status (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Find & View a Customer Account
This article will walk you through the People Page and filters available for finding customer acc...
Find a Customer Order
This article will show you the filters on the Orders screen. Step 1 - Navigate to Orders To loo...
My Events
This article will walk you through the My Events tab on the user profile you access from the Peop...
My Garage
This article will show you through the My Garage tab in the User Profile you'll access from the P...
Reward Points (Pro Plan Feature)
Note: This is a Pro Plan feature. If you are on a lower level plan, use of this feature may chang...
Coupons (Modified Plan Feature)
Note: This is a Modified Plan feature. If you are on a lower level plan, use of this feature may ...
Orders
This article will show you how to view customer orders from the user profile via the People Page....
Address Book
This article will show you the Address Book tab in the User Profile you access from the People Pa...
Newsletters
This article will show you the Newsletters tab in the User Profile you access from the People Pag...
View Completed Orders
This article will show you how to bring up completed orders in Orders. Step 1 - Navigate to Orde...
View Pending Carts
This article will show you where to view in progress carts to assist with customer orders and som...
Transfer a Ticket / Product
This article will show you how to transfer a Participant Registration Product or General Admissio...
Cancel a Ticket
This article will cover cancellation of a single ticket. If you are cancelling your event, do not...
Issue Refund
This article will show you how to issue a full or partial refund toward a payment for an order. ...
Cancel an Event
This article will show you how to cancel an event and issue refunds in one batch job instead of h...
Cancellation Code Redemption at the POS
Step 1 - Navigate to Staff Cancellation Code Redemption Hover your cursor over Trackside in the ...
Scanning Pre-Sold Tickets at the Gate
This article will show you how to check in racers & spectators and accept tickets for your event ...
Assign a Product Loyalty Points (Pro Plan Feature)
Note: This is a Pro Plan feature. If you are on a lower level plan, use of this feature may chang...
Edit Customer Account
This article will walk you through how to edit a Customer Account from the People Page. If you're...
View Order Details
This article will pick up from View Completed Orders and Find a Customer Order and show you how t...
Reassign an Entire Order
This article will show you how to reassign an entire order from one customer account to another. ...
Edit Pending Carts
This article will show you around editing in progress carts to assist with customer orders and so...
Apply a Payment to a Pending Cart
This article will show you how to manually apply a payment to in progress carts to assist with cu...
Resend a Receipt for a Completed Web Order
This article will show you how to resend a receipt to a customer for a completed web order in the...
Resend Tickets For a Completed Order
This article will show you how to resend tickets to a customer for a completed order in the case ...